Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This is a part-time position responsible for the professional and courteous serving of food and beverage to guests at an assigned F&B outlet within The Hotel Hershey.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Work as part of a team in an efficient, professional, and guest related manner to handle food and beverage service between 1933 and seasonal operating hours of Poolside.*

• Take orders, present orders, keep the guest table clean and orderly (including clearing and resetting tables and floor maintenance as needed), and ensure that all the opening, on-going, and closing side work is accomplished in an effective manner.*

• Restock all dining and service areas, clear and reset tables, complete daily and weekly cleaning sheets, ensure that condiments are amply supplied on the guest's table prior to the guests taking their seats, requisition supplies, and maintain a clean and orderly work area.*

• Maintain constant communication with the kitchen to meet the needs of the guests and provide maximum guest satisfaction.*

• Answer questions from guests, offer suggestions, and handle guest complaints.

• Perform other duties as assigned.

Qualifications:

• Must be at least 18 years of age or older

• 2 years of high volume serving or bartending experience required

• Must be able to pass the accredited alcohol server test (RAMP) within the probation period.

Knowledge, Skills, and Abilities:

• Must display a professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be friendly, upbeat, work well with other employees, and be able to interact with guests

• Must be able to multitask while prioritizing job tasks and assignments in a high stress environment

• Must be proficient in the knowledge of all food, food-related items, and beverage items (beverage items to include beer, wine cocktails, spirits, and cordials).

Job Demands:

• While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34%-66%)

• Reaching Overhead Frequent (34%-66%)

• Finger Dexterity Frequent (34%-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%

• Lifting Constant (>67%): up to 50 lbs.

• This is a union position, and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require working flexible hours including days, evenings, weekends, and holidays to meet operational demands.

• Must be able to tolerate extreme temperatures, including hot and cold.

• This position will work in paired zones within 1933 to maintain high standards of service. All tip outs will occur in accordance with the CBA.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer