Job Description

Server

Reports to: General Manager

Job Type: Seasonal, Hourly, Full Time & Part Time

Servers at The Pier are vital to ensuring that our guests receive a positive, memorable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere for our guests. From the moment guests take their seats, to their goodbyes as they leave, excellent service is key!

Duties & Responsibilities:

• Prepare the server stations and dining room for service

• Welcome guests with a warm, friendly demeanor.

• Assist in seating guests and providing them with menus.

• Get them settled with waters, drinks etc., and communicate any specials or promotions.

• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.

• Make recommendations based on guests' preferences and dietary restrictions.

• Take accurate food and beverage orders from guests and enter them into the POS system.

• Answer any questions regarding the menu, including allergies or special requests.

• Coordinate with the kitchen staff to ensure the table’s orders are prepared and delivered on time and together.

• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.

• Check on guests during their visit to ensure satisfaction and address any requests or concerns.

• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.

• Provide attentive and personalized service, anticipating guests' needs.

• Handle guest complaints or concerns professionally and bring issues to management when necessary.

• Present bills to guests and handle payment transactions accurately and quickly.

• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.

• Assist colleagues during busy periods or when needed.

• Participate in pre-shift meetings and training sessions as required.

Qualifications:

• Must be at least 18 years old

• At least 2 years previous experience in a restaurant required

• Excellent communication and interpersonal skills.

• Positive attitude, enthusiasm for the hospitality industry.

• Ability to work in a fast-paced environment while maintaining composure.

• Strong multitasking and time management abilities.

• Attention to detail, ensuring accurate order-taking and payment processing.

• Knowledge of food and beverage menus, including dietary restrictions and allergies.

• Basic math skills for handling payments and calculating tips.

• Flexibility to work in shifts, including evenings, weekends, and holidays.

• Physical stamina to stand, walk, and carry trays for extended periods.

License/Certification

• Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)

Benefits:

Part Time Benefits: Earned Sick Time (based on eligibility) - 401k with match – Dining and Lodging Discounts