Job Description
The Cove Aquatic Center's The Spotted Frog is hiring for servers! The Spotted Frog Poolside Cafe & Bar offers drinks and pub fare and is open to pool and resort guests. The restaurant's name is a nod to the endangered Oregon Spotted Frog, which has a protected habitat within our Cove nature discovery area. The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests poolside. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards.
The Server will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Must be avaialble on weekends
Responsibilities
- Takes guests orders using lounge chair numbers and appropriate order taking sheets
- Enters orders accurately into POS systems
- Familiarizes him/herself with all menus including all meal periods, lounge menu, and beverage lists
- Resets lounge chairs and dining area after guests are done
- Performs food & beverage preparation duties such as preparing condiments, mise en place, brewing coffee and ensuring work stations are stocked, etc.
- Follows all proper bookkeeping and cash handling procedures
- Ensures all opening, on-going and closing sidework is complete and signed off by a manager on duty
- Serves food and beverages to guests poolside
- Informs and promotes guests of daily/nightly specials; Checks guests’ identification to ensure room charging privileges
- Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
- Removes service ware or other item from tables and guest areas and place them in trash receptacles
- Cleans tables and/or counters & lounge chairs after guests are finished
- Offers creative selling of products to guests
- Answers questions and/or makes recommendations on menus items
- Explains how various menu items are prepared, describing cooking methods and ingredients
- Takes into consideration any special request, dietary issues made by the guest
- Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Describes and recommends drinks and food items to guests
- Ensures final quality check on food and beverage prior to serving guests
- Monitors assigned tables for customer satisfaction, quality and additional service
- Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
- Accurately reports tips & shift times in the appropriate location at the end of each shift
- Addresses any guest issue promptly and with concern
- Provides assistance to restaurant staff as needed
- Attends monthly mandatory department meetings and appropriate resort and division meetings
Qualifications
- High school diploma or equivalent
- Prior hospitality experience preferred
- At least one year high volume restaurant serving experience preferred
- At least one year food & beverage experience preferred
- At least 6 months POS system experience preferred
- Adequate wine, beer and mixed drink knowledge preferred
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must be at least 18 years of age
- Must be able to accurately follow instructions, both verbally and written
- Must possesses excellent communication skills
- Must be able to work under pressure
- Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers permit
- Must be able to stand and walk throughout the shift
- Must be able to frequently lift and carry up to 25 lbs at shoulder height;
- Must be able to occasionally push/pull up to 75 lbs
- Must be able to work outdoors
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