Job Description

Responsibilities

Technical Operations & Support

• Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components

• Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders

• Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting

• Facilitate physical layer installation of server and network cabling according to cabling matrices

• Perform physical server and circuit troubleshooting and fault analysis

• Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues

• Coordinate and track requests/orders and provide weekly reporting

• Document all implementations and changes

• Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers

• Support regional maintenance activities during business hours as needed

Data Accuracy & Inventory Management

Inventory Database Improvement Strategy

• Maintain and improve:

  • Server inventory database

  • Circuit inventory database

  • Spares inventory database

• Develop a plan to maintain appropriate spare levels at each site/warehouse

• Trigger replenishment requests when inventory reaches defined thresholds

• Initiate site and vendor remote hands requests to perform audits when required

Documentation & Tracking

• Update internal documentation as requested

• Perform ad-hoc operational tasks

• Maintain a ticketing system (JIRA) to track all requests and activities

Coordination

• Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows

• Support ongoing process improvement initiatives

Vendor Support

• Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting

• Create and track colocation inbound/outbound shipments

• Maintain internal documentation for internet provider contacts and circuit details

• Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities

• Submit vendor remote hands requests to support onsite physical work

• Perform regular audits of server, circuit, and spares inventory

Qualifications

• 2+ years of experience in data center or enterprise IT infrastructure

• Experience working within IT best practices (ITIL) and equipment lifecycle processes

• Experience executing detailed MOPs and following technical documentation

• Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)

• Strong troubleshooting skills across technical, logistical, and process domains

• Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers

• Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance

• Basic command-line proficiency in Linux/Unix and switch OS CLI

• Ability to work independently with minimal supervision

Preferred Qualifications

• Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment

• Experience collaborating across multiple teams and organizational levels

• Ability to anticipate risks and proactively mitigate project-impacting issues

• Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information

• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

Salary Range

$66,120.00 - $104,400.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law