Job Description

Serve guests in a courteous, helpful, and prompt manner. Responsible for coordinating serving stations and communicating with the front and back-of-the-house personnel to provide a dining experience that exceeds our guests’ expectations. Process guest orders to ensure that all items are prepared accurately and timely. Determine when meals have been completed and total bills and accept payment.

• Follow all company policies outlined in the Employee Handbook and the server role duties.
• Maintains a positive attendance record
• Follows all sanitation and safety standards set forth by the company and take
• Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook.
• Maintain exceptional guest service standards.
• Know all menu items offered at the restaurant. Accurately explains specials to guests. If asked, accurately answers menu items concerning preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specify substitutions for items on the menu.
• Observes table numbering procedures and works assigned section 100% of the time.
• Conducts the first greet with guests within 2 minutes after they are seated. Then, takes orders if time permits or informs guests that he or she will return within 3 minutes to assist them.
• Performs menu merchandising procedures accurately by listing and explaining the specials, suggesting items, and upselling when appropriate.
• Take beverage and food orders accurately for all tables. Have less than 2% return of food to the kitchen due to order mistakes.
• Legibly completes guest checks and accurately enters orders into POS system following company procedures with 100% accuracy.
• Picks up orders and completes plate preparation correctly as specified by company plating procedures.
• Performs check-back procedures with tables within 2 minutes of receiving appetizers, main course, and dessert course.
• Totals and presents checks and carries out payment procedures with 100% accuracy that pertains to the Server role.
• Performs sidework duties correctly as specified in the “Sidework Duties” pertaining to the Server role.
• Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” pertaining to a Server role.
• Follows the alcohol serving procedures regarding beverage service standards, awareness standards, and government regulations with 100% accuracy.
• Busses, set and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Maintains a good team environment by assisting other team members with their station duties and sidework when there is a need and/or when available.
• Follows tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service.

Qualifications:

• Must be able to read and communicate clearly and effectively with coworkers, management, and guests
• Be able to reach, bend, stoop and frequently lift up to 20 pounds
• Capable of working in extreme hot or cold environments
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length.
• Must be efficient and accurate with money and figures.
• Must possess manual ability to manipulate register system and handle/serve food.
• May be exposed to disagreeable odors, chemicals, and noise, latex plastics, and other materials used for protective equipment