Job Description

Why Work at Hotel Metro?
At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

You should join our team if you believe…
That exceptional dining experiences are created through genuine hospitality, thoughtful service, and attention to every detail.
That every guest deserves to feel welcomed, valued, and cared for from the moment they arrive until the moment they leave.
That outstanding Servers do more than deliver food—they create memorable moments through knowledge, professionalism, and authentic connections.
That teamwork between the Dining Room, Culinary, Bar, and Leadership teams creates seamless service and unforgettable guest experiences.
That anticipating a guest’s needs before they ask is one of the greatest expressions of hospitality.
That every interaction is an opportunity to exceed expectations and leave a lasting impression.

You’re a great fit for this role if you love…
Welcoming guests with warmth, professionalism, and genuine enthusiasm while creating an elevated dining experience.
Guiding guests through the menu by confidently explaining ingredients, preparation methods, seasonal offerings, and allergy information.
Making thoughtful food and beverage recommendations, including wine, cocktails, beer, and non-alcoholic pairings.
Providing attentive, polished service throughout each course while maintaining proper timing and pacing.
Executing refined dining techniques including wine presentation and service, coursed meals, table maintenance, and professional plate presentation.
Taking food and beverage orders accurately while communicating special requests and dietary needs clearly with the Culinary and Bar teams.
Maintaining your tables with attention to detail through clearing, resetting, crumb service, and anticipating guest needs throughout the meal.
Responding to guest questions, requests, and service opportunities with professionalism, empathy, and urgency.
Collaborating with fellow Servers, Bartenders, Culinary, and Leadership to ensure smooth and efficient operations.
Maintaining a clean, organized, and inviting dining room while upholding the highest standards of hospitality.
Taking pride in creating experiences that encourage guests to return again and again.

We’re excited to have you join us because…
You understand that exceptional service is built on professionalism, preparation, and genuine hospitality.
You thrive in a fast-paced environment while maintaining poise, attention to detail, and a positive attitude.
You have a passion for food, wine, beverages, and continuously expanding your product knowledge.
You communicate effectively with guests and teammates to create seamless dining experiences.
You remain calm, confident, and solution-oriented during busy service periods.
You take pride in maintaining high standards of cleanliness, organization, and presentation.
You bring reliability, professionalism, and a guest-first mindset to every shift.
You believe hospitality is about creating meaningful moments that guests remember long after their meal has ended.

Education and Experience
Previous restaurant serving experience required.
Fine dining, upscale restaurant, hotel, or resort experience preferred.
Knowledge of food, wine, spirits, beer, and beverage pairing principles preferred.
Must obtain and maintain any required state or local alcohol service certifications or permits.
Must obtain and maintain any required state or local food safety certifications.
Strong communication, interpersonal, and guest service skills.
Ability to multitask while maintaining attention to detail in a fast-paced environment.
Ability to operate a point-of-sale (POS) system accurately and efficiently.
Ability to work flexible hours, including evenings, weekends, and holidays based on business needs.
Bilingual English/Spanish communication skills preferred, but not required.

Work Environment and Physical Requirements
Ability to stand and walk continuously throughout the shift.
Ability to lift, carry, balance, and transport trays, dishes, glassware, and service equipment weighing up to 25 pounds.
Ability to bend, reach, stoop, and move safely throughout dining rooms, bars, private event spaces, and back-of-house service areas.
Ability to perform refined service techniques requiring manual dexterity and attention to detail.
Ability to work in a fast-paced restaurant environment while maintaining professionalism and exceptional guest service.
Must wear required personal protective equipment as required by job responsibilities.

Here’s the Core of Coury Hospitality:
We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Additional duties may be assigned based on business needs. We are an equal opportunity employer.