Terranea Resort

Server - Lobby Bar (Part Time)

Terranea Resort  •  $17/hr  •  Rancho Palos Verdes, CA (Onsite)  •  3 hours ago
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Job Description

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Responsibilities

  • Serve food courses and alcoholic beverages to guests
  • Set tables according to service standards
  • Answer questions on menu selections to guests
  • Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Record transaction in MICROS system at time of order
  • Check in with guests to ensure satisfaction with each food course and/or beverages
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Present physical and accurate check to guests and process payments
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Run food and bus tables when you find extra time
  • Anticipate and address guests` service needs
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others and support your team to reach common goals
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Thank guests with genuine appreciation
  • Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities:

  • Adhere to departmental policies and procedures
  • Effectively communicate with peers, management, line and front of the house employees
  • Practice effective listening: (seek to understand)
  • Perform related duties as required
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Terranea
  • All side-work thoroughly done in a timely fashion
  • All guest count are rung in for each check
  • Checks are closed out in ten minutes or less after the gusts have paid
  • Guests name, table number and room number are put on all checks
  • Participate in ongoing training and encourage the personal development of all associates

Qualifications

  • Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred.
  • Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques preferred.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

Compensation

Base Pay Start Rate: $16.90/Hr. +Tips!

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Terranea Resort

About Terranea Resort

Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula. Since we opened our doors in 2009, Terranea has diligently worked to earn a reputation as both a premier resort that takes care of its guests and an excellent employer that provides a rewarding work environment for our employees.

Our culture and community is built on the collaboration of every team member who walks through our doors. We work hand in hand to make sure we operate our business in a safe and responsible way—that protects the health of our guests, associates, their families, and the land around us.

"Life is Different at Terranea." It's something we often say, because it's true. We're not like most workplaces. Aside from our spectacular physical environment, nestled along the pristine patch of coastline in Palos Verdes, we also work as a team to create a spectacular work environment that encourages, motivates, empowers, and rewards. We want associates to create their dream career, so we focus on providing the tools and resources to make that happen. We offer numerous cross-training courses, professional memberships, management classes, and more. We want associates to be proud of their career and proud to work at Terranea.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Rancho Palos Verdes, CA
Year Founded
2009
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