Job Description

We Don’t Hire Order Takers.

We Hire Hospitality Professionals.

At HopCat, we believe great restaurants are built by great people. We’re looking for “A Players”—individuals who genuinely enjoy taking care of others, take pride in their work, support their teammates, and consistently create memorable guest experiences.

This role isn’t just about taking orders and delivering food. It’s about building connections, anticipating guest needs, confidently guiding guests through the menu, and creating an experience that makes people want to return.

Whether you’re an experienced server or an ambitious team member looking to grow, HopCat offers structured training, ongoing development, and opportunities to advance into leadership roles.

Mission

Create a memorable HopCat experience by providing genuine hospitality, accurate service, confident menu guidance, and attentive follow-through from the first greeting through the guest's departure.

What Success Looks Like

• Welcome every table promptly and use genuine conversation to learn what brings guests in.
• Enter orders accurately, communicate modifications and allergy concerns, and confirm the guest receives exactly what was ordered.
• Demonstrate working knowledge of HopCat's food, beverage, promotional, and rewards offerings within the required training period.
• Maintain timely table touches, beverage refills, pre-bussing, and payment processing throughout every assigned shift.
• Support accurate pacing by communicating with the Front Desk, bar, Food Runners, kitchen, and managers.
• Protect the guest experience by identifying concerns early and involving a manager when additional recovery is needed.
• Complete opening, running, closing, cleaning, cash-handling, and side-work responsibilities accurately and on time.

Core Competencies

The ideal candidate demonstrates the following:

Hospitality - Makes guests feel recognized, comfortable, and cared for.

Accountability - Owns responsibilities, standards, and mistakes.

Sense of Urgency - Recognizes priorities and moves with purpose.

Attention to Detail - Protects accuracy, presentation, and follow-through.

Communication - Shares accurate information early and respectfully.

Teamwork - Supports shared results beyond assigned tasks.

Composure under Pressure - Stays productive and professional during high volume.

Coachability - Receives feedback and applies it consistently.

Key Responsibilities

• Take accurate food and beverage orders and enter them promptly.
• Offer knowledgeable recommendations and identify opportunities to enhance the guest's experience.
• Follow responsible alcohol-service and identification-verification requirements.
• Deliver beverages and support food delivery when needed.
• Maintain clean, stocked, and organized tables and service areas.
• Handle payments, discounts, and cash according to policy.
• Thank guests sincerely and invite them to return.

Experience and Qualifications

• Previous serving or customer-service experience is preferred but not required.
• Ability to learn menu ingredients, modifications, allergens, beer, cocktails, and restaurant systems.
• Must meet applicable alcohol-service requirements.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Stand and move throughout the shift.
• Safely carry trays, plates, glassware, and items weighing up to 40 pounds.
• Work in a busy environment with changing noise levels and temperatures.

Why Work at HopCat?

• Competitive pay appropriate to the position, including tips where applicable.
• Flexible scheduling and employee food discounts.
• Training, skill development, and opportunities for growth within HopCat and Project BarFly.
• A fast-paced, inclusive, and team-focused work environment.

What You’ll Receive:

Strong Earning Potential

Servers earn an hourly wage plus tips, with earning potential based on scheduling, performance, sales, and guest volume.

Comprehensive Training

Our structured training program provides the menu knowledge, service skills, and tools needed to succeed.

Why HopCat?

HopCat is known for award-winning food, legendary hospitality, and one of the best craft beer programs in the country. We invest heavily in our people and provide real opportunities for growth.

If you are ready to take ownership of the Server role and help create memorable HopCat experiences, we would love to meet you.

Apply today and start building your career with HopCat.

• BarFly is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.