Job Description

Be part of the opening team at Hershey Social Restaurant + Bar, downtown Hershey’s newest restaurant and bar. Located near the iconic intersection of Cocoa and Chocolate Avenue, Hershey Social features bold flavors, signature cocktails, and over-the-top desserts inspired by Hershey’s chocolate roots.

This position is responsible for anticipating and providing for guests' needs in the timely service of their dining experience at Hershey Social Restaurant + Bar.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Verbally welcomes guests immediately upon seating.

• Using acquired menu item knowledge, offers menu suggestions, answers questions, and anticipates guests' needs.

• Knows liquor liability laws, takes steps to visually assure that age identification is legitimate, and practices responsible beverage service with all guests.

• Takes drink and food orders. Enters drink and food orders on a POS register.

• Lifts small and large trays, carrying as many entrees/drinks as physically able. Garnishes and serves food/drinks for your guests and other servers' guests.

• Ensures food/drink items meet guests' satisfaction. Attends to any guest needs/requests.

• Maintains guests' needs throughout their dining experience by removing china and trash and refilling beverages.

• Maintains guests' area by pre-bussing, detailing, etc. Uses a sanitizing solution to wipe down tables, chairs, booths, and table bases.

• Sweeps the floor area around tables. Resets using designated silverware, napkins, and condiments. Maintains service stations, garnish line, service bar, and common area of restaurant.

• Removes remaining dishes/glasses from tables into bus tubs and carries a bus tub load within physical ability to the dish room. Unloads dishes in the dish room and/or at the bar dishwasher.

• Restocks service station with glasses, tea, ice, water, and appetizer plates. Restocks garnish line.

• Fills condiments, washes server trays, sorts silverware, and prepares roll-ups.

• Prepares non-mixed drinks, soups, and salads.

• Prepares, presents, and receives payment for guests' checks.

• Answers telephones when necessary.

• Perform other duties as assigned.

Qualifications:

• Must be at least 18 years of age or older.

• Must be of age to serve alcoholic beverages and able to obtain RAMP training as state law requires.

Knowledge, Skills, and Abilities:

• As a member of the team, a server should know and follow all policies and procedures.

• Strong interpersonal skills. Ability to verbally communicate in a positive manner with co-workers, guests, and the general public.

• Able to control and utilize fingers to write, use POS register, slice, chop, and operate equipment.

• Able to read, write, and perform addition/subtraction calculations.

• Able to remember abbreviations and menu items.

Job Demands:

• Flexible schedule including hours from 10:00 am - 11:00 pm, days, evenings, split shifts, weekends, and holidays.

• Physical requirements include walking and standing most of the shift; stooping; bending; pushing; lifting and carrying up to 25 pounds; reaching forward, wiping, climbing, and working outdoors.

• Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.

• Ability to use body parts, usually fingers and hands, able to distinguish between sharp/dull, and hot/cold.

• Exposure to chemicals.

• Proper footwear must be provided by employee.

• This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.