Job Description

Here we grow again!

NOTE: Applicants must live in Phoenix/ Avondale AZ. We do not offer relocation assistance for this role.

We’re looking for a Server who is people-focused, dependable, and attentive.

You’re someone who provides friendly, efficient service and creates a positive guest experience. You thrive in a fast-paced hospitality environment and can balance multiple priorities while maintaining accuracy and professionalism.

You’re comfortable taking orders, serving guests, and working closely with kitchen and front-of-house team members. You enjoy building rapport with guests and contributing to a welcoming atmosphere.

If you’re looking for a role where you can make a positive impact on every guest experience and grow your hospitality skills, we’d love to meet you.

What You’ll Do

• Greet guests promptly upon seating with warmth, enthusiasm, and a genuine desire to create a memorable experience
• Guide guests through the menu, answering questions about ingredients, preparation, allergens, and recommendations with confidence
• Take accurate food and drink orders and enter them into the POS system efficiently
• Deliver food and beverages in a timely manner, ensuring accuracy and presentation meet Trapper's standards
• Anticipate guest needs throughout the meal, including refills, additional courses, and special requests
• Process payments, handle cash/card transactions, and follow all cash-handling procedures
• Maintain cleanliness and organization of the dining room, server stations, and side work areas
• Communicate clearly with hosts, fellow servers, managers, sushi chefs, and kitchen staff regarding orders, timing, and special requests
• Monitor guest satisfaction throughout the meal and resolve concerns promptly or escalate to a manager when needed
• Support to-go order packaging and accuracy when volume requires
• Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning
• Complete opening, running, and closing side work as assigned
• Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment

What’s In It for You

Compensation: $15.15 per hour

• Medical insurance – 80% employer paid after 60 days (with qualifying hours)
• 401(k) with company match (eligible after 1 year of service)
• Voluntary dental and vision coverage
• Employee Assistance Program (EAP)
• Paid sick leave (per WA state/local laws)
• Employee meal discounts
• Opportunities for advancement within a growing, multi-state restaurant group
• Supportive, team-oriented culture

Requirements

What You Bring

• Previous serving, customer service, or hospitality experience preferred but not required
• Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
• Ability to multitask and maintain composure in a fast-paced environment
• Attention to detail when taking orders, delivering food, and processing payments
• Comfort learning and discussing menu items, including sushi, sashimi, and specialty rolls
• Ability to follow written and verbal instructions
• Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)
• Must be of legal age to serve alcohol per Washington state law (MAST permit required or obtained prior to first day if applicable)

The Physical Stuff

• Standing and walking for long periods of time
• Frequent bending, reaching, and carrying trays
• Lifting up to 25 lbs. (trays, to-go bags, supplies)
• Working in high-traffic areas with constant guest interaction
• Exposure to kitchen heat, noise, and varying dining room temperatures

Compliance and Equal Opportunity

This position is classified as NON-EXEMPT under the Fair Labor Standards Act and applicable state law. This position is eligible for overtime compensation in accordance with applicable federal and state laws. This position is eligible for overtime compensation in accordance with applicable federal and state laws.

Trapper’s Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. This applies to all employment practices, including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.

Trapper’s Sushi will provide reasonable accommodations to qualified individuals with disabilities and for other protected needs as required by applicable law.

This posting describes the general nature and primary responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.