Job Description

Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Outlet Supervisor, responsibilities and essential functions include, but are not limited to:

• Assist guests with menu items in an informative and helpful way
• Take table orders for all food and beverage from the guests.
• Serve guests in a professional and positive manner
• Work behind the bar as a bar server on occasions
• Ensuring the smooth running of each table
• Clear and set out tables ready for next guests
• Consistently offer a professional, friendly greeting and engaging service
• Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction.
• Understand shift end reports in the outlet and the Point of Sale System
• Understand all reservations systems and iPad systems for seating charts
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Knowledge of allergen required
• Follow brand policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow hotel time and attendance policy
• Follow grooming and attire guidelines
• Other duties as assigned

Qualifications

• Previous experience as a Server in high volume food and beverage operation
• Knowledge of beer, wine, and spirits as well as their preparation and presentation
• Previous point of sale system experience
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Portuguese and English languages knowledge
• Ability to work a flexible schedule including mornings, afternoons, nights, weekdays, weekends, and holidays

Additional Information

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.