Job Description

Make a difference. Be happy. Grow your career.

The Server Engineer responsibilities include completing work on major, complex projects with full competency. Coordinate with both technical and non-technical staff and vendors on the implementation of server infrastructure as required by projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms. Recommend, implement, and document corrective solutions and preventative measures. Participate in evaluation and recommendation of new technology solutions. Provide support and guidance to IT for all customer and affiliate entities. Document work in the form of policies, standards, and knowledge base articles.

This position consists of ensuring solutions are delivered in adherence of defined standards and policy.

The Server Engineer position is expected to actively work technical projects, requests, and incidents as well as provide/receive guidance to/from team members as needed to ensure quality and delivery of work.

This position is expected to work both independently and with various teams across the organization.

Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Provide training and mentoring on technologies to peers and colleagues.
• Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments.
• Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.
• Perform tasks related to the operation, servicing, trouble shooting, and administration platform technologies:
  • Windows Server Operating Systems and components
  • Active Directory, ADFS, and Azure AD
  • Name Resolution Services (DNS & WINS)
  • DHCP
  • Server Hardware Platforms
  • Virtualization platforms
  • High Availability and Clustered configurations
  • Public and private cloud
  • SaaS Authentication
• Patch Management.
• Engage in Tier 2 and Tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.
• Other duties as assigned.

Skills and Experience

• 2 to 3 years of experience in Windows Server Engineering.
• 3+ years’ experience with VMWare Virtualization technologies.
• Intermediate knowledge of Windows Active Directory and included components.
• Intermediate knowledge of VMWare ESX and infrastructure components.
• Working knowledge of PowerShell, User/Kernel Dump analysis, Network protocol & packet analysis.
• Experience with Cisco UCS servers and infrastructure components.
• Knowledge with server backup and recovery methodologies.
• Knowledge of storage system configurations including NFS and fiber channel.
• Server Patch Management and Antivirus methodologies and best practices.
• Experience in large heterogeneous (1000+ Server) environments.

Licensure/Certification

• VCP, MCP, MCSE Technical Certifications preferred.

Experienced Preferred

• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to author technical documents and create procedure manuals.
• Strong interpersonal, oral communication, and proven analytical and problem-solving skills.
• Ability to conduct research into current and future technologies.
• Highly self-motivated and directed, with keen attention to detail.
• Healthcare knowledge/background including data privacy practices and laws.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Additional details

• Requires on-call duty 24-hrs/day as a part of a rotation schedule for emergency response to critical technical situations requiring immediate attention.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.