Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Chase Club Server is responsible for providing fast, friendly, and personalized food and beverage service while maintaining the high presentation and service standards expected at the hotel. Successful candidates are energetic, team-oriented, detail-focused, and passionate about creating a welcoming atmosphere for every guest.

Principal Duties and Responsibilities (Essential Functions)

Deliver Exceptional Guest Service

• Greet all guests warmly and professionally while creating a welcoming and engaging dining experience.
• Take food and beverage orders accurately and efficiently while anticipating guest needs and preferences.
• Serve food and beverages promptly in accordance with established quality, presentation, and service standards.
• Provide knowledgeable recommendations regarding menu items, beverages, and daily specials.
• Ensure guest satisfaction throughout the dining experience and respond promptly and professionally to guest requests or concerns.
• Resolve guest service issues appropriately and notify Outlet Management of any service, safety, or operational concerns.

Maintain Dining Room & Service Standards

• Prepare food and beverages for service according to established health, safety, and presentation standards.
• Clear, clean, and reset tables promptly to maintain a polished and inviting dining environment.
• Maintain cleanliness of service stations, dining areas, tables, chairs, walls, mirrors, windows, and floors throughout each shift.
• Complete all assigned opening, side-work, and closing duties thoroughly and efficiently.
• Assist with dishwashing and cleaning duties as needed to support overall operations.

Support Operational Excellence

• Process guest payments accurately and responsibly in accordance with cash handling and charge procedures, as assigned.
• Maintain cleanliness, organization, and stock levels of all service areas.
• Work collaboratively with culinary, stewarding, and hotel teams to ensure seamless guest experiences.
• Assist in other hotel departments or operational areas when needed to support business demands.

Deliver Passionate & Engaging Service to Our Guests

• Demonstrate genuine care and enthusiasm in serving guests while creating memorable experiences.
• Recognize returning guests and anticipate individual needs whenever possible.
• Consistently deliver the hotel’s GUEST service standards:
  • Greet everyone warmly with a smile
  • Use eye contact, active listening, and guests’ names
  • Establish and anticipate guest needs
  • Solve and own guest requests or concerns
  • Thank every guest sincerely

Build Strong Relationships with Colleagues

• Treat all colleagues with professionalism, respect, and dignity.
• Promote teamwork and maintain positive working relationships across all hotel departments.
• Contribute to a supportive and collaborative work environment.

Additional Job Information/Anticipated

Pay Range

Qualifications & Expectations

• Previous restaurant, club, hotel, or food and beverage experience preferred.
• Strong communication and guest service skills required.
• Ability to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail.
• Must be able to stand and walk for extended periods and lift trays or supplies as needed.
• Availability to work a flexible schedule including nights, weekends, and holidays is required.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.