Job Description

Job Title: Server

Department: Food & Beverage / Lounge / Bar

Reports To: Food & Beverage Manager / Restaurant Manager

Position Type: Part-Time / Full-Time (Flexible Based on Business Needs)

Polished, professional, and service-driven Hotel Restaurant Server will deliver high-quality service to guests dining in the hotel's restaurant, ensuring a welcoming atmosphere and exceptional hospitality. The ideal candidate will be well-versed in guest service etiquette, comfortable in a hotel setting, and able to represent the brand's standards.

Key Responsibilities:

• Greet and seat hotel guests and walk-in customers with warmth and professionalism.
• Present menus and inform guests of daily specials or promotions.
• Take accurate food and beverage orders and enter them into the POS system.
• Coordinate with kitchen and bar staff to ensure timely and correct order delivery.
• Ensure guests receive prompt attention and courteous service throughout their dining experience.
• Respond to guest requests, dietary needs, and complaints with efficiency and grace.
• Clear, clean, and reset tables between guests according to hotel standards.
• Maintain cleanliness and sanitation of dining and service areas.
• Assist with room service and banquet support as needed.
• Handle guest payments, provide accurate bills, and follow proper cash and credit procedures.
• Maintain thorough knowledge of the hotel’s amenities, services, and surrounding area to assist with guest inquiries.

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Qualifications:

• Previous experience as a server in a hotel or upscale dining environment preferred.
• Exceptional customer service and communication skills.
• Knowledge of POS systems and restaurant procedures.
• Ability to work well in a fast-paced, team-oriented environment.
• Flexible schedule, including nights, weekends, and holidays.
• Professional appearance and positive attitude.
• [If applicable] Valid food handler’s permit and/or alcohol service certification.

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Physical Requirements:

• Ability to stand and walk for extended periods.
• Lift and carry up to 30 lbs.
• Reach, bend, stoop, and move continuously during shift.

Compensation

Competitive hourly wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.