Job Description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As part of the In-Room Dining and Restaurant Support team, you’ll help ensure food and beverage service runs smoothly from the kitchen to our guests—whether delivering an order to a guest room or supporting service in the restaurant. You’ll be responsible for timely and accurate deliveries, maintaining clean and organized dining areas, and assisting servers to create a seamless guest experience. All food and beverage items should be fresh, properly presented, and delivered according to the hotel’s service standards.

Some of your responsibilities include:

• Be familiar with the proper use of room service carts, trays, ticketing, and cash-handling procedures.
• Review orders as they arrive and prepare the correct amount of silverware, linens, condiments, glassware, and other necessary items.
• Check all orders for accuracy, presentation, quality, and completeness before delivery.
• Properly cover and place orders on the cart or tray, adding water and beverages last.
• Deliver In-Room Dining orders accurately and within the expected timeframe.
• Prepare and set up the guest’s in-room dining area according to their preferences.
• Monitor meal completion and delivery times. If delivery will be more than five minutes past the estimated time, contact the guest, apologize, and provide an updated delivery time.
• Present the guest check for signature, thank the guest by name, and ask them to call when they are ready for the service items to be removed.
• Turn completed guest checks in according to established procedures.
• Pick up In-Room Dining trays and carts while returning to the station and during slower periods.
• Support restaurant service by clearing, cleaning, and resetting tables promptly and according to restaurant standards.
• Assist servers with water service, table maintenance, pre-bussing, running food, and replenishing guest supplies as needed.
• Ensure tables, chairs, floors, service stations, and guest-facing areas remain clean and organized throughout the shift.
• Stock and maintain service stations with silverware, glassware, linens, plates, condiments, and other supplies.
• Polish and organize silverware and glassware as needed.
• Communicate with servers, kitchen staff, and leadership regarding guest needs, table status, delays, or missing items.
• Respond promptly to spills, broken glass, and debris while following proper safety procedures.
• Fill and clean salt and pepper shakers and maintain all tabletop items.
• Deposit dishes, glassware, and utensils in the dish room or designated area and keep pathways clear.
• Assist with opening and closing duties for both the restaurant and In-Room Dining.
• Follow all food safety, sanitation, and hotel service standards.

We all wear multiple hats here at Kimpton. At times, you may be asked to assist with responsibilities outside of this job description, just as we all do.

What You Bring

• You've got customer service experience within the hospitality industry.
• You're an excellent communicator with phenomenal presentation skills.
• You have adequate knowledge of food quality standards, food and wine presentation.
• You are a highly motivated and flexible individual, with the ability to take initiative.
• You have a flexible schedule, able to work evenings, weekends, and holidays when needed.
• Food Handler Certification (if applicable)

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here

Be Yourself. Lead Yourself. Make it Count.