Job Description

Job Location ENCORE BOSTON HARBOR - Everett, MA 02149 Salary Range $15.00 - $15.00 Hourly

Job Category Restaurant - Food Service

ABOUT US

Seamark Seafood & Cocktails offers a blend of traditional New England seafood and contemporary favorites in an elegant, oceanic dining room.

The menu features refined seafood dishes that honor their ingredients and surprise with global flavors. Seamark also houses Old Wives’ Tale, an intimate speakeasy with sublime cocktails created by renowned mixologist Francesco Lafranconi.

The Server Assistant is responsible for the clearing and resetting of tables. This position is instrumental in maintaining the cleanliness of the restaurant and ensures efficient table sets to optimize volume of business. At times the service attendant will be assigned to run food from various kitchens in the hotel to home department.

PRIMARY RESPONSIBILITIES

• Set up dish breakdown areas.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately.
• Ensure the restaurant is always clean and in order, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure sequence of service is followed for all guests.
• Assist servers in serving water and other beverages.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Breakdown dishes in breakdown area.
• Set, clear, and reset tables.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments and side stations.
• Set up, maintain, and break down beverage stations.
• Maintain floors by picking up debris and spot sweeping with small broom and dustpan.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Resolve guest complaints using property procedures.
• Participate in pre-shift meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice the mission, values, mottos, culture, and spirit that make Carver Road Hospitality unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

OUR IDEAL CANDIDATE

Experience, Education, & Certifications

• Previous work experience in service for at least 2 years.

Skills

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Additional Requirements

• Ability to work evenings, weekends, and holidays, as needed.

As an important member of our team, you’ll be eligible for:

• Health, Dental, and Vision insurance
• Competitive Pay - highly motivated Server Assistants earn upwards of $600 - $800 weekly.
• Wages are based on the expected average earnings of regular hourly rate plus tips for a full-time employee.

The employee is expected to adhere to all company policies and to function as a role model. This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.

Qualifications