Job Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

As a Server Assistant in Notch8, you are an integral member of our restaurant team and play an important role in creating a polished, seamless, and memorable dining experience. From preparing tables and service stations to delivering food and beverages, anticipating guest needs, and working alongside your fellow Notch8 colleagues, your attention to detail and genuine hospitality help ensure every guest feels welcomed and well cared for.

Through strong teamwork, thoughtful service, and consistent execution, you help bring the Fairmont experience to life and turn everyday dining moments into special memories.

What’s in It for You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to creating memorable guest experiences
• Competitive pay starting at $21.03/hour, increasing to the full classification rate of $26.29/hour upon successful completion of the probationary period
• Complimentary meals during shifts through our Colleague Dining Program
• 50% dining discount at participating venues in Vancouver, Victoria, and Whistler through our Pacific Northwest Food & Beverage Discount Program
• Travel reimbursement program for a TransLink monthly pass
• Comprehensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and access to a Group Registered Retirement Savings Plan (eligibility requirements apply)
• Complimentary hotel stay with breakfast for two through our Be Our Guest program for newly hired colleagues
• Colleague Benefit Card offering discounted hotel stays and food & beverage at Accor properties worldwide for you and your family
• Learning and development opportunities through our Academies
• Opportunities to make a positive impact through Corporate Social Responsibility initiatives
• The opportunity to build your career in an iconic luxury hotel with a legacy dating back to 1939

What You'll Be Doing

As a member of the Notch8 team, you will contribute directly to the guest experience while working closely with Servers, Culinary colleagues, and leaders to ensure smooth and efficient service. Your responsibilities will include:

• Consistently provide professional, friendly, engaging, and personalized service in accordance with Fairmont service standards
• Set and reset tables and service stations according to established meal-period and presentation standards
• Prepare and maintain mise en place and side stations to ensure the team is ready for service
• Deliver water, bread, food, beverages, condiments, and other service items accurately and promptly
• Clear and crumb tables, replace settings, and reset tables efficiently while minimizing disruption to our guests
• Anticipate the needs of guests and Servers throughout the dining experience and respond promptly to requests
• Monitor and replenish china, glassware, flatware, linen, and other service supplies
• Communicate table status, guest requests, dietary restrictions, allergies, and service priorities clearly and accurately to Servers, Culinary colleagues, and leaders
• Maintain clean, organized, safe, and properly stocked dining areas, service stations, and workspaces
• Assist with opening and closing duties, side work, and special-event or private-dining setups as required
• Build working knowledge of Notch8 menus, beverage offerings, promotions, and hotel programs to support the guest experience
• Follow all food safety, sanitation, workplace safety, departmental, and hotel procedures
• Follow Fairmont brand standards and the provisions of the applicable Collective Agreement
• Maintain professional appearance, grooming, hygiene, and uniform standards
• Participate in required briefings, meetings, training, audits, and service excellence initiatives
• Promptly report hazards, incidents, injuries, damaged equipment, and maintenance or security concerns
• Perform other duties reasonably assigned that are consistent with the nature and scope of the position

Qualifications

What You Bring to the Role

We’re looking for someone who enjoys working with people, takes pride in the details, and thrives as part of a busy restaurant team.

• Previous experience in a restaurant, banquet, cafeteria, or hospitality environment, with luxury hotel or upscale restaurant experience considered an asset
• Strong guest-service orientation with a warm, professional, and attentive approach
• Ability to communicate effectively in English
• FoodSafe Level 1 or equivalent, or the ability to obtain certification within the required timeframe
• Valid Serving It Right certification preferred
• Familiarity with food and beverage service and restaurant operations
• Ability to safely and efficiently carry trays, food, beverages, and service items while working in a busy Notch8 restaurant environment
• Strong communication, interpersonal, and teamwork skills
• Organized, reliable, and attentive to detail
• Ability to prioritize and remain calm and professional in a fast-paced environment with changing service demands
• Strong sense of responsibility and commitment to Fairmont service and safety standards
• Professional appearance and grooming in accordance with hotel standards
• Flexibility to work weekends, holidays, evenings, and rotating shifts as required

Physical Demands & Operational Requirements

• Standing and walking for extended periods throughout the shift
• Frequent bending, reaching, carrying, and repetitive movement
• Ability to lift and carry up to 14 kg (30 lbs.)
• Ability to safely carry trays and service items
• Ability to work effectively in a busy, noisy restaurant environment with changing service demands

If you’re passionate about hospitality, enjoy being part of a team, and take pride in creating a seamless experience for guests, we invite you to apply and continue your journey at Fairmont Hotel Vancouver – the Castle in the City.

Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS