Job Description

Elevate Your Career in Hospitality: Join The Garden Room Team

Location: The Garden Room, St. Regis Hotel

The Garden Room, an enchanting dining haven located within the opulent St. Regis Hotel, is on the lookout for dynamic and personable Front of House talent to join our team. Renowned for its lush, botanical ambiance and exceptional service, The Garden Room offers a unique dining experience that captivates both the eye and the palate. We are seeking individuals who are passionate about hospitality and committed to providing our guests with an unforgettable visit.

We Offer:

• The opportunity to be a part of a vibrant and creative team in one of the most beautiful dining spaces.
• A supportive work environment where respect and encouragement are paramount.
• Competitive compensation package including gratuities.
• Professional development opportunities to grow your career in hospitality.
• Employee discounts within our restaurant and hotel network.

Join The Garden Room and contribute to a setting where luxury meets nature, creating an atmosphere that's as delightful as the cuisine. Your role will be pivotal in ensuring that every guest's visit is not just a meal, but an experience to remember.

The Server Assistant is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest’s overall experience as the Server Assistant must ensure the environment is clean, orderly and stocked for our guests and team members.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Maintain proper grooming and uniform standards
• Ensure interior and exterior cleanliness of restaurant
• Set and reset tables perfectly guest ready in a timely manner
• Sweep floors throughout entire restaurant
• Carry dirty dishes, glassware, and silverware to the dish area for cleaning
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and hosts regarding table availability and key table updates
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team
  

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A