Lead Server is a senior front-of-house professional, provides exceptional Royal Service, who owns the guest experience, coordinates the team, and supports the manager with training, pacing, and problem-solving. This role ensures a positive dining experience by addressing customer needs, maintaining cleanliness in the dining area, and collaborating with kitchen staff for accurate order delivery.
As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.
Lead pre-shift huddles; communicate specials, 86’s, sections, and service goals.
Model and coach sequence-of-service and menu/allergen fluency on the floor.
Coordinate with expo/BOH on course timing; watch turn times and rebalance sections as needed.
Resolve service issues within policy and document cleanly.
Support opening/closing duties, cash-outs, comps/voids per policy, and shift reports.
Drive sales with suggestive selling and pairing recommendations; celebrate team wins.
Maintain compliance with alcohol service, allergen procedures, and safety standards.
Follows local, state and federal health standards, and follows recipes designed by onsite F&B leadership.
Assists with the cleaning, sanitation and organization of the bar, dining room, walk-in coolers and all storage areas.
Performs additional responsibilities as requested by the onsite F&B leadership.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift up to 30 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, finger, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies and callouts in a timely manner.
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.
Castle Group is the premier choice for property management; we specialize in serving the finest residential communities. With over 3,000+ dedicated team members, we are the preferred service provider for over 500+ associations. Our philosophy stays the same no matter where we are – putting the resident first. At Castle, we call it Royal Service®. Our focus is to provide our clients with a powerful combination of incredible people, streamlined systems, and advanced technology to deliver the best service to their communities. Since no two properties are identical, we’ve created a menu of services that allows our customers to tailor a solution that fits their needs.
