Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
Takes orders and delivers food and beverage in a timely manner.
Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
Guides guests through menus, answer questions thoroughly, and provides specific item suggestions and information about the establishment.
Maintains positive guest satisfaction by exceeding service expectations.
Handles guest complaints or directs them to a manager.
Operates point-of-sale system with a high-efficiency level and handles large amounts of currency.
Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
Sets up and breaks down equipment and supplies.
Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plate ware/silverware/etc.
Writes down all orders and inputs them into the point-of-sale system accurately.
Scrapes, racks, and stacks glassware/plate ware/silverware properly in the dishwashing area.
Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
Assists management in training new Staff Members within their department when applicable.
Completes all opening, running, and closing duties as assigned.
Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
When necessary, will occasionally assist the host person with greeting and seating guests.
Adheres to responsible alcohol service established by company policy.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Adheres to all company policies and procedures.
ESSENTIAL FUNCTIONS & KEY SKILLS
Ability to remain standing for up to 8 hours
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
Ability to visibly survey property areas clearly
Ability to view a digital computer/tablet screen
Ability to read, write, speak, and understand English
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
High School diploma/GED
Able to complete a satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for food and beverage
About EOS Hospitality
EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.
