Job Description

Server (Full-Time & Part-Time)

About Boston Pizza

Boston Pizza has proudly been serving Canadians for over 60 years and has become one of Canada's most recognized casual dining restaurant brands. At Boston Pizza Milton, we're committed to creating an environment where our team members feel supported, valued, and empowered to succeed.

We believe that great people create great Guest experiences. Our Servers play a key role in creating those experiences every day through genuine hospitality, teamwork, and a commitment to exceeding Guest expectations.

About the Role

At Boston Pizza Milton, we're looking for energetic, friendly, and Guest-focused Servers who enjoy working with people and thrive in a fast-paced environment.

As a Server, you will lead the Guest experience at the table, making sure our Guests have everything they need from appetizers to desserts. You'll use your knowledge, personality, and situational service skills to tailor the experience to each Guest while ensuring orders are accurate, service is timely, and every Guest feels welcomed and valued.

You'll be an important part of our Front of House team and will contribute to creating a fun, safe, respectful, and positive workplace culture.

Why Join Boston Pizza Milton?

We believe that what matters to our team members matters to us. When you join Boston Pizza Milton, you'll enjoy:

• Competitive wages plus tips
• Flexible scheduling that supports work-life balance
• Opportunities for career growth within the restaurant and Boston Pizza
• Comprehensive training and ongoing development
• Leadership and management development opportunities
• Access to mentorship and professional development programs
• Employee recognition and reward programs
• Staff discounts and team appreciation initiatives
• Opportunities to build relationships and give back to the local community
• A respectful, supportive, and team-oriented workplace where your feedback matters
• Boston Pizza Scholarship Program*
• The opportunity to work with a team that believes in having fun while delivering exceptional Guest experiences

Responsibilities

Key Responsibilities

Guest Experience

As a Server, you will:

• Welcome Guests and create a warm, friendly, and positive first impression.
• Provide attentive, personalized service throughout the entire Guest experience.
• Take accurate food and beverage orders and ensure they are entered correctly.
• Maintain awareness of Guest needs and anticipate opportunities to enhance their experience.
• Provide knowledgeable recommendations on food, beverages, promotions, and menu items.
• Check in with Guests throughout their experience to ensure their needs are being met.
• Maintain a positive, professional, and Guest-focused attitude throughout every shift.
• Resolve Guest concerns professionally and involve Management when appropriate.

Hospitality & Brand Standards

• Champion the Boston Pizza "Foundations of Hospitality."
• Consistently follow Boston Pizza brand standards and service procedures.
• Create a fun and welcoming environment for every Guest.
• Maintain a clean, organized, and safe dining environment.
• Stay knowledgeable about current and upcoming promotions.
• Demonstrate genuine hospitality and look for opportunities to exceed Guest expectations.

Responsible Service & Payments

• Practice the responsible selling and serving of alcohol at all times.
• Follow all applicable alcohol service and legal requirements.
• Handle Guest payments accurately and responsibly.
• Maintain accuracy when processing bills, payments, and discounts.
• Follow all Boston Pizza cash-handling and payment procedures.

Teamwork

• Work collaboratively with Servers, Hosts, Bartenders, Expo, Kitchen staff, and Management.
• Support teammates during busy service periods.
• Communicate effectively with the team regarding Guest needs, orders, and challenges.
• Contribute to a positive, respectful, and inclusive workplace culture.
• Lead by example and be willing to support your team wherever needed.

Qualifications

What Does a Successful Server Look Like?

The ideal Server is someone who:

• genuinely enjoys working with people and creating great Guest experiences.
• Is friendly, approachable, and naturally builds relationships with Guests and team members.
• Leads by example and works alongside their teammates.
• Has strong organizational skills and effective time management.
• Remains calm, focused, and professional in a fast-paced environment.
• Communicates clearly and effectively with Guests and team members.
• Takes pride in providing exceptional hospitality.
• Is dependable, punctual, and committed to doing their best every shift.
• Has a positive attitude and contributes to a fun and safe work environment.
• Is comfortable learning about food, beverages, promotions, and restaurant operations.
• Is committed to Boston Pizza brand standards, the Foundations of Hospitality, and food safety.
• Is motivated to learn, develop new skills, and grow within the restaurant.

Qualifications

• Previous serving or restaurant experience is preferred but not required.
• Previous Boston Pizza experience or familiarity with Boston Pizza menu items and brand standards is considered an asset.
• Smart Serve Certification is required to serve alcohol.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and order accuracy.
• Ability to work evenings, weekends, and holidays as required.
• A positive attitude and genuine commitment to Guest satisfaction.

Grow With Us

At Boston Pizza Milton, we believe a job can become the beginning of a career. We support our team members through training, mentorship, leadership development, and opportunities to take on greater responsibility.

Whether you're looking for your first restaurant job, want to build your serving skills, or are interested in growing into a leadership position, we'd love to have you join our team.

If you love working with people, enjoy being part of a team, and take pride in exceeding Guest expectations, Boston Pizza Milton is the place for you.

Apply today and become part of the Boston Pizza Milton family!

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