Job Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

We believe exceptional dining is about more than outstanding cuisine - it's about creating memorable moments through genuine hospitality. As a Server, you are an ambassador of our luxury dining experience, delivering intuitive, personalized service that exceeds guest expectations and leaves a lasting impression.

You will combine exceptional product knowledge, attention to detail, and warm professionalism to guide guests through every stage of their dining experience. Working collaboratively with our Culinary team, you will help create an atmosphere that is elegant, welcoming, and distinctly reflective of Rimrock Banff's commitment to excellence.

Start Date: July 2026
Contract Type: Seasonal and Permanent available
Pay Rate: $16 per hour

What You'll Be Doing

Guest Connection

• Deliver exceptional, personalized service throughout every stage of the guest journey, anticipating needs before they arise.
• Welcome guests warmly, establish rapport, and create an inviting and memorable dining experience.
• Demonstrate expert knowledge of food, and beverage offerings, confidently making recommendations tailored to guest preferences.
• Monitor guest satisfaction throughout the dining experience, responding promptly and professionally to requests or concerns.

Operational Excellence

• Accurately explain menu items, ingredients, and accommodate dietary restrictions or allergies.
• Prepare dining areas before service, ensuring tables are properly set and presentation standards are maintained.
• Clear, clean, and reset tables efficiently throughout service.
• Assist with bar service including pouring wine, beer, and mixing simple cocktails.
• Polish glassware and keep bar drop zones organized and clear.
• Perform other duties as assigned to support the Food & Beverage operation.

Team & Culture

• Contribute to a culture of accountability, precision, and hospitality within a high-performing service team.
• Communicate clearly and respectfully with guests, colleagues and visitors.
• Embody the values of care, excellence, and purpose in every guest interaction.
• Remain composed and efficient during peak volume with a consistent, professional demeanor.

Qualifications

What You Bring

• Alberta ProServe Certification required.
• Experience in a high-volume restaurant, bar, or lounge.
• Strong beverage knowledge, including cocktails, beer, and wine.
• Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
• Comfort using Micros POS and handling cash/card transactions.

Bonus If You Bring

• Previous experience in a fine-dining restaurant
• Experience working in Bow Valley or Banff hospitality
• Genuine interest in developing deeper beverage knowledge

Who You Are

You are disciplined, diligent, and quietly confident. You take pride in your ability to move quickly without compromising quality, staying calm and composed even when your section is full and the bar is buzzing.

You are task-focused and results-driven, with a deep respect for structure, consistency, and process. You thrive when you know your role, have clear direction, and can deliver high standards with minimal supervision. While social and upbeat in guest interactions, you prefer meaningful, respectful communication over showmanship—and your professionalism shines through in every detail.

Attend with precision. Serve with pride. Stay moved.

Physical Demands

• Continuous walking and standing throughout long shifts
• Frequent lifting and carrying up to 11lbs / 5kg; occasional lifting up to 22lbs / 10kg
• Frequent reaching, bending, and maneuvering in a crowded, dynamic environment
• Comfort working in a fast-paced, high-noise, social atmosphere

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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