Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

Taking guests’ orders
Running food
Handling cash & other forms of payment

Making proficient sales transactions - using a point-of-sale system
Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
Demonstrating responsible alcohol service

Demonstrating impeccable product knowledge

Suggestive selling - using proven techniques

Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Maintaining a clean & organized station – including pre-bussing & table maintenance

Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
Demonstrating knowledge of all table/station numbers

Directing guests to areas & restrooms
Effectively communicating with co-workers
Creating memorable experiences
Entertaining guests to create “Raving Fans”

Job Requirements include:

Performing duties which require bending, reaching, lifting and standing for long periods of time
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

About Seminole Gaming

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe.

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five other Seminole Casinos; in Coconut Creek and Hollywood, in Immokalee near Naples, and on the Brighton Reservation.

Seminole Gaming is committed to fostering diversity, equity and inclusion. The Office of DE&I was established in 2021 as a way to formally integrate our company values and mottos into our daily business operations. Its mission is to ensure that DE&I principles are used when making critical business decisions. We aspire to be known and respected for equitable and socially responsible practices.

Seminole Gaming is committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.

Diversity: is the celebration of differences and leveraging those difference to produce stellar results.

Equity: is a process of seeking fairness through deliberate and intentional actions.

Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Industry

Arts & Entertainment

Company Size

1,001-5,000 employees

Headquarters

Davie, Florida

Year Founded

Unknown

Website

hardrock.com

Social Media

Server

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

Taking guests’ orders

Running food

Handling cash & other forms of payment

Making proficient sales transactions - using a point-of-sale system

Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)

Demonstrating responsible alcohol service

Demonstrating impeccable product knowledge

Suggestive selling - using proven techniques

Answering questions - accurately and politely

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

Maintaining a clean & organized station – including pre-bussing & table maintenance

Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

Demonstrating knowledge of all table/station numbers

Directing guests to areas & restrooms

Effectively communicating with co-workers

Creating memorable experiences

Entertaining guests to create “Raving Fans”

Job Requirements include:

Performing duties which require bending, reaching, lifting and standing for long periods of time

Maintaining a well-groomed appearance (“having a plan”)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests

Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

About Seminole Gaming