• Provide warm, genuine, and attentive service to every guest from greeting through departure.

• Maintain full knowledge of menu items, specials, preparation methods, and any product shortages.

• Guide guests through the dining experience by presenting menus, suggesting items, assisting with drink selections, and answering questions.

• Communicate guest preferences, allergies, and special requests clearly to kitchen and bar teams.

• Deliver food and beverages promptly while ensuring accuracy, proper presentation, and guest satisfaction.

• Monitor tables throughout service, replenishing beverages, removing courses, and anticipating guest needs.

• Process payments accurately, issue receipts, and handle cash or credit transactions responsibly.

• Prepare mixed drinks for guests as required and ensure responsible alcohol service.

• Maintain cleanliness and organization of assigned sections, side work areas, and service stations.

• Adhere to grooming standards, departmental procedures, and all sanitation and health regulations.

• Demonstrate strong knowledge of POS systems, bar equipment, and restaurant service tools.

• Address guest concerns with professionalism and escalate issues when necessary.

• Complete end‑of‑shift duties including balancing paperwork and preparing the area for the next service.

• Perform additional duties or special assignments as required.

• High school diploma or GED.

• At least one year of food & beverage experience in a high‑volume restaurant.

• Ability to understand directions and communicate effectively in English.

• Strong guest service skills with the ability to create positive interactions.

• Knowledge of sanitation standards and safe alcohol service practices.

• Ability to work collaboratively with team members and other departments.

• Strong interpersonal, verbal, and written communication skills

• Ability to work in a fast‑paced environment while maintaining accuracy and composure.

• Flexibility to work nights, weekends, holidays, and varied shifts as required.

ADDITIONAL REQUIREMENTS

• Ability to stand, walk, and move continuously for extended periods.

• Ability to lift, carry, push, or pull up to 25 pounds as needed.

• Ability to bend, reach, and handle service items safely.

• Comfort working in a busy, high‑energy environment with fluctuating demands.

• Ability to safely handle hot plates, glassware, beverages, and cleaning chemicals.

• Compliance with all company policies, responsible alcohol service guidelines, and regulatory requirements including Colorado Division of Gaming regulations.