Job Description

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of AM Server at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and hospitality experience, we want you to be a part of our team!

Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.

· Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.

· Memorize menu selections and wines including being familiar with daily specials and basic ingredients.

· Use proper verbiage and etiquette including serving ladies first

· Write order on check or memorize order.

· Relay order to kitchen and service bar utilizing point of sale system

· Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.

· Total bill and accept payment or refer guest to cashier.

· Ladle soup, portion pies and desserts, and brew coffee.

· Clear and reset counters or table at conclusion of each course.

· Assist in cleaning and wiping down of service areas and prep areas

· Notify a manager immediately of any guest complaints.

· Use proper etiquette guidelines for seating guests.

· Ask department telephone using proper telephone etiquette

· Practice and observe all safety rules and procedures.

· Assist all service personnel in any duties as requested.

· Maintain and follow all cash handling procedures.

· Ability to accurately use various office software.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.