Job Description

The Server at Miss J's Cafe is responsible for providing excellent customer service by accurately processing customer orders, maintaining a clean and organized areas, and assisting with other duties to ensure a smooth, efficient dining experience. The Server will also interact with customers, address any questions or concerns, and contribute to a positive atmosphere in the diner.

Key Responsibilities:

1. Customer Service:

• Greet customers as they enter and provide a friendly, welcoming atmosphere.
• Answer customer inquiries and assist them with menu choices, providing recommendations when needed.
• Process customer orders and payments accurately and efficiently.
• Resolve any customer complaints or concerns in a professional and courteous manner.
• Ensure customers have a positive dining experience by offering outstanding customer service.

• Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments.
• Handle cash, make change, and provide receipts as needed.
• Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift.

• Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation.
• Communicate any special requests or modifications to kitchen staff.
• Ensure that all orders are processed and delivered to customers in a timely and efficient manner.
• Assist with packaging takeout orders and ensure all items are correctly included.

• Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free.
• Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods.
• Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas.

• Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours.
• Assist other team members as needed during peak times, such as refilling drinks or clearing tables.
• Communicate effectively with other staff to ensure customer needs are met.

• Inform customers of any promotions, specials, or new menu items.
• Upsell items when appropriate, such as desserts, drinks, or sides.
• Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers.

The Server role at Miss J's Cafe is essential in creating a positive first impression for customers and ensuring smooth transactions. If you enjoy interacting with people and working in a dynamic, fast-paced environment, this position offers an exciting opportunity to be part of a fun and dedicated team!

Requirements

• Previous experience in a customer service role, preferably in a restaurant or diner setting.
• Basic math skills and the ability to handle cash transactions.
• Strong communication and interpersonal skills.
• Friendly, approachable demeanor with a focus on customer satisfaction.
• Ability to multitask and stay organized in a fast-paced environment.
• Must be reliable, punctual, and flexible with hours, including weekends and evenings.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced, high-energy environment.

Additional Notes:

• A positive attitude and the ability to work as part of a team are essential.
• Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.