Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Entry level position in Food & Beverage Service

Special Requirements

• Has 1 -2 yearsof relevant experience in5 starhotels/resorts or reputablestand alonerestaurants

• Possesses excellent English,mathand psychometric abilities

• Possessesaptitude and upward mobility.

• Technicaleducationin Hospitality Management is preferred

• Basic wine knowledge preferred

Major Responsibilities

General

Executes all tasks assignedby his/her superiors

Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

Attends all scheduled trainingsessions

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers;lives the Golden Rule

Departmental

Preparesmise-en-place; sets up and clears tables in the work area. Maintainshigh standardsof hygiene and orderliness

Provides genuine hospitality and recognition, acts as host/hostessin the work area. Promotes hotel services and products

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly,timelyand efficient manner

Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel

Anticipates guest needs, offerssuggestionsandascertainssatisfaction

Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

Specific Responsibilities and Tasks

General

Adheres to the hotel's code of conduct and grooming & hygiene standards

Is seen as working hands-on,assistscolleaguesin crunch times; Walks the talk

Activelyparticipatesin briefings and meetings

Maintains a clean and orderly work area and promotes a safe working environment

Performs anyadditionalduties as assigned

Departmental

Describes food & beverage menu items with interesting and vivid descriptions in a concise,informativeandappropriate manner

Ishighly sensitiveto guest preferences;assistsin compiling guest history; offers a special service touch when an opportunity is presented

Requisitionssuppliesaccording to established procedures

Accurately posts guest checks, processespaymentsand adheres to related control procedures in a vigilant manner

Reports to

Department Head

Appropriate Manual/Policy & Procedure

Four Seasons Service Culture Standards

Four Seasons Core Standards

General

Front & Lobby Areas

Problem Resolution

Heart of the house / Employee dining

Heart of the house / Staff locker rooms

Departmental

Room Service

Private Bar

Guest Room Amenities

Bar & Lounge

Restaurant Service

Pool & Beach Staffed

Pool & Beach Food & Beverage

The Kids Experience

Compliance Policies

Confidential, Privacy and Proprietary Data Statement

Our Policy Against Harassment

Electronic Systems Policy