Title Server Waiter
No one has a bigger impact on a guest’s satisfaction than you. (Okay, maybe the bartender weighs in pretty heavily, too.) You set down the mood, the food and the tone for celebration. A TGI Fridays Server (W/W) possesses a passion for uplifting service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations. You bring the fun to every table.
Specific responsibilities of the Server (W/W) include:
-Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience
-Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations
-Promptly and accurately takes food and beverage requests from guests
-Ensures expedient service of food and beverages to the guest
-Frequently checks up on the guests and uses visual cues to provide silent service as appropriate
-Learns TGIF menu and beverages, expertly recommends and upsells items
-IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger
-Follows all Fridays Service Style Standards
-Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable
-Practices conversational ordering by mentioning current promotional features
-Loves making guests feel valued
Requirements
A TGI Fridays Server (W/W) must be able to carry natural conversation with guests without sounding scripted or intrusive
Additional specific requirements for the Server (W/W) include:
-Must be able to deliver plates and food and clear tables
-Must be able to hear well amongst loud background noise
-Must be dressed neatly and well-groomed in company approved uniform at all times
-Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
-Must be able to calmly respond to angry guests and notify a Manager
-Must be able to read and write notes to hearing impaired guests
-Must be able to read menus to sight-impaired guests
-Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
-Must be able to read and write
-Must be able to stand and walk during entire shift
-Must be able to reach, bend, stoop and wipe counters/tables
DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Minimum Age 21
Ability to Lift 30 lbs
Ability to Stand 6-8 Hours
We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.
Ruth’s Chris Steak House is the largest fine-dining steakhouse company in the world. Today, there are more than 150 Ruth's Chris Steak House restaurants, including twelve international franchisee-owned restaurants. The menu features a broad selection of high-quality USDA Prime and Choice grade steaks and other premium offerings served in Ruth’s Chris’ signature fashion—“sizzling”— complemented by other traditional menu items inspired by its New Orleans heritage. The Ruth’s Chris brand reflects its 57-year commitment to the core values instilled by its founder, Ruth Fertel, of caring for guests by delivering the highest quality food, beverages and genuine hospitality in a warm and inviting atmosphere. At Ruth’s Chris restaurants, the Company’s entire restaurant staff is dedicated to ensuring that guests enjoy a superior dining experience. We seek to exceed our guests’ expectations by offering high-quality food with warm, friendly service in the finest tradition of genuine hospitality across all of our brands. Ruth Fertel, built her reputation for legendary service by hiring exceptional staff—and treating them like family. Today, we do the same. If you have a passion for hospitality and are ready to be part of a world-class team, join us!
