WHO WILL LOVE THIS POSITION?
· A hardworking and self-motivated individual who enjoys a fast paced work environment
· An individual who can rise to the daily challenges of providing exceptional customer service
POSITION PROFILE:
A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.
ESSENTIAL FUNCTIONS:
· Requires a flexible schedule for day and night
· Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience
· Communicate in a professional manner with guests, coworkers and management
· Must be able to adapt to different personalities of guests and coworkers without losing focus
· Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately
· Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
· Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers
· Must ensure a clean and organized workspace per side work guidelines issued by management.
· Follow uniform guideline
· Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction
· Other duties as assigned
REQUIREMENTS:
Skills/Knowledge Required:
· Provide legible communication and directions
· Compute basic arithmetic
Ability to:
· Perform job duties with attention to detail, speed and accuracy
· Prioritize, organize, and follow up
· Be a clear thinker, remaining calm and resolving problems using good judgment
· Follow directions thoroughly
· Understand guest s service needs
· Work cohesively with co-workers as part of a team
· Work with minimal supervision
· Maintain confidentiality of guest information and pertinent hotel data
Qualification Standards:
· Education: High school certificate or equivalent
· Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
67 years – that is a long time to smile. But at IHOP, we have been smiling and serving joy one plate at a time ever since Al and Jerry Lapin opened the first International House of Pancakes in Toluca Lake, California in 1958. It is even more important today, amid our chaotic and busy world, for our guests to receive a friendly greeting, great food, and time well-spent with those they care about.
Our founders never dreamed decades later the family restaurant they started would become the American icon it is today. The home of all things breakfast and everything delicious, we offer made-to-order breakfast options and a wide selection of lunch and dinner items, including Hand Crafted Melts, Ultimate Steakburgers and more. Our team members and restaurants create a sense of belonging, togetherness and joy for our guests as they connect over breakfast, enjoy study breaks, or grab a bite before or after sporting events. No matter what the reason or time of day, we are ready to serve up a smile and deliver some joy.
Want to help us serve that joy to our customers and communities? With more than 1,800 IHOP restaurants around the world and counting, we’re always looking for new franchisees and team members to come pancake with us!
As a member of our International Bank of Pancakes, you’ll always get a return on your ingestments! Join our rewards program for stackholder perks such as: free birthday pancakes, exclusive offers, secret menu offerings and Pay ’N Go from the app.
Join the pancake family: ihop.com/careers
Start earning stackholder perks: ihop.com/rewards
Become a franchisee of one of the most well-known brands today: ihop.com/en/about-ihop/franchise-opportunities
