Job Description

The Inn at Stonecliffe is seeking a dynamic, service-oriented Server to join our team! Schulte Hospitality Group (SHG) is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Provide a warm, professional, and engaging dining experience across all outlets, including indoor dining, outdoor venues, and banquet events.
• Greet guests promptly, introduce the menu, and offer recommendations based on preferences.
• Ensure guest needs are anticipated and met throughout their visit.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Follow service steps to create a seamless and memorable experience.
• Take accurate food and beverage orders and enter them into the POS system efficiently.
• Deliver food and beverages promptly and correctly to guests.
• Assist in running food, ensuring proper table service etiquette and guest satisfaction.
• Offer pairing recommendations for wine, cocktails, and dishes.
• Adapt to different service styles, including a la carte dining, casual service, and banquet functions.
• Be cross-trained in all FOH service areas, including restaurant, bar, banquet, and outdoor dining.
• Adapt to different service needs and time periods, including breakfast, lunch, dinner, and special events.
• Assist in various roles as needed, such as food running, host duties, and bar support.
• Work effectively in a team environment, supporting colleagues to ensure smooth service.
• Communicate efficiently with bartenders, food runners, kitchen staff, and management.
• Assist fellow team members and contribute to a positive, cooperative work environment.
• Follow instructions from supervisors and actively participate in service improvements.
• Assist with banquet setups, including table and chair setup, buffet stations, and bar stations.
• Provide attentive and professional service during weddings, corporate events, and special functions.
• Breakdown and reset banquet spaces after service.
• Maintain the cleanliness and organization of dining rooms, patios, banquet spaces, and service stations.
• Keep service stations stocked with essential items, such as silverware, napkins, condiments, and glassware.
• Reset tables efficiently while following hotel standards.
• Adhere to all health and safety regulations.
• Be knowledgeable about all menu items, including ingredients, preparation methods, and allergens.
• Suggest and upsell food, beverages, and special menu offerings.
• Present checks accurately and process payments, credit cards, and room charges.
• Ensure all transactions are handled securely and in compliance with hotel policies.
• Balance receipts and close out checks properly at the end of each shift.
• Assist with stocking service areas and maintaining inventory levels of tableware, linens, and beverages.
• Participate in End-of-Month (EOM) inventory counts as needed.
• Follow all food safety and hygiene regulations.
• Ensure responsible alcohol service and check guest IDs when necessary.
• Adhere to hotel policies regarding service to intoxicated guests.
• Report any safety concerns or incidents to management immediately.

EDUCATION AND EXPERIENCE

• Minimum of High School education  
• Minimum of two (3) years in a luxury Hotel/Resort Serving role  
• Alcohol awareness certification preferred  
• Strong wine knowledge preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Thorough knowledge of alcohol serving practices and standards  
• Ability to communicate effectively verbally  
• Ability to exceed expectations of guests  
• Detail-oriented  
• Team player  

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.