Job Description

Job Location: ENCORE BOSTON HARBOR - Everett, MA 02149
Salary Range: $25.00 - $35.00 Hourly

Job Category: Restaurant - Food Service
Seamark Seafood & Cocktails
Opened in April 2024 at Encore Boston Harbor, Seamark will offer a contemporary interpretation of New England's timeless seafood dining experience, boasting a bounty of elevated favorites and featuring the freshest pier to plate fish, lobster and shellfish available.

POSITION SUMMARY
The Restaurant Server is responsible for providing prompt and courteous service to all restaurant guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. This position is instrumental in creating an environment of luxury, attention to detail, and executing service standards that captivates and wows our guests. The Restaurant Server must continually seek opportunities to create memories by anticipating guests needs, exceeding expectations, and building relationships. An overall subject matter expert on everything relating to a restaurant and fine dining experience.
PRIMARY RESPONSIBILITIES
- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately.
- Ensure the restaurant is always clean and in order, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, and décor.
- Ensure sequence of service is followed for all guests.
- Greet guests, take food and beverage orders, and suggestive sell.
- Serve food and beverages, ensuring timeliness, completeness, and accuracy.
- Accommodate guests’ special requests whenever possible.
- Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
- Polish and set up china, glassware, silverware, and service items.
- Stock clean linen and discard used linen.
- Set up and empty trash and recycling.
- Set up and stock condiments and side stations.
- Set up, maintain, and break down beverage stations.
- Follow all food safety, sanitation, and alcohol service laws and regulations.
- Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Resolve guest complaints using property procedures.
- Work as a team, helping all employees to complete the required activities to ensure we deliver exceptional service.
- Participate in pre-shift meetings on each shift.
- Always smile and offer a warm greeting and fond farewell to all.
- Know, understand, and practice the mission, values, mottos, culture, and spirit that make Carver Road Hospitality unique.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.
OUR IDEAL CANDIDATE
Experience, Education & Certifications
- Previous work experience in service for at least 2 years in a hotel managed restaurant or 4 years’ experience in a fine dining restaurant.
- Current Massachusetts Food Handler Card.
- Current Massachusetts Alcohol Server Training Certificate.
Skills
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.
Physical Demands
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Additional Requirements
- Ability to work evenings, weekends, and holidays, as needed.
As an important member of our team, you’ll be eligible for:
- Health, Dental, and Vision insurance
- Competitive Pay - highly motivated Servers earn up to $1,000 - $1,500 weekly.
- Wages are based on the expected average earnings of regular hourly rate plus tips for a full-time employee.
The employee is expected to adhere to all company policies and to function as a role model. This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.