Deliver exceptional food and beverage service to guests in the restaurant, lounge, in-room dining, and banquets in accordance with hotel standards. Responsible for taking orders, serving food and drinks, busser, handling payments, and maintaining cleanliness and organization throughout service areas. Support setup, breakdown, and restocking duties to ensure smooth daily operations.
Standard
Specifications: Requirements are representative of minimum levels of knowledge, skill/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Qualifications
• Minimum 21 years of age (to serve alcohol).
• 2 years’ experience in fine dining or upscale service environment.
• Strong communication and guest service skills.
• Ability to lift 25 lbs. and stand for extended periods.
• Proficient in basic math and POS systems.
• Team-oriented, with attention to detail and a strong work ethic.
Expected Hours of Work
Flexibility to work variable days, including weekends and holidays, is required.
Flexibility to work variable shifts (days, nights, overnights) is essential.
Key Responsibilities
Greet and serve guests promptly and courteously.
Take food and beverage orders, upsell menu items, and input orders into POS system.
Deliver orders accurately to tables or guest rooms.
Maintain knowledge of menus, beverages, allergens, wine pairings, and specials.
Ensure tables are properly set, maintained, and cleared between courses and after service.
Assist in restaurant setup, side work, and closing duties.
Support bussing, food running, and in-room dining as needed.
Adhere to state liquor laws and hotel service standards.
Handle guest inquiries and complaints professionally.
Maintain cleanliness and organization of service areas, trays, and equipment.
Full job description will be provided at the interview
Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Hourly compensation of $17.00 - $18.00 Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
