Job Description

Elevate Your Career in Hospitality: Join The Garden Room Team

Location: The Garden Room, St. Regis Hotel
The Garden Room, an enchanting dining haven located within the opulent St. Regis Hotel, is on the lookout for dynamic and personable Front of House talent to join our team. Renowned for its lush, botanical ambiance and exceptional service, The Garden Room offers a unique dining experience that captivates both the eye and the palate. We are seeking individuals who are passionate about hospitality and committed to providing our guests with an unforgettable visit.

We Offer:

• The opportunity to be a part of a vibrant and creative team in one of the most beautiful dining spaces.
• A supportive work environment where respect and encouragement are paramount.
• Competitive compensation package including gratuities.
• Professional development opportunities to grow your career in hospitality.
• Employee discounts within our restaurant and hotel network.

Join The Garden Room and contribute to a setting where luxury meets nature, creating an atmosphere that's as delightful as the cuisine. Your role will be pivotal in ensuring that every guest's visit is not just a meal, but an experience to remember.

The Server is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest’s overall experience as the Server must ensure the guest has a memorable experience throughout their dining experience. As a restaurant server, it is your responsibility to seek to understand the guest’s needs from the initial greeting to their departure while enhancing their experience with engaging service to compel them to comment.

Requirements

ESSENTIAL FUNCTIONS

• Maintain proper grooming and uniform standards.
• Observes guest's body language to anticipate the guest’s needs to add to their exceptional experience.
• Guides our guests through the menu to assist with their experience by informing them of our specials and signature items.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Communicates allergy sensitivity from guests to managers to Culinary.
• Visually checks guest’s order’s to ensure the items are prepared according to the guest’s specifications.
• Adheres to alcohol awareness procedures.
• Able to handle cash with accuracy and accountability.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems and solving complaints to ensure guest satisfaction
• Follows up with guests by asking about their meal and experience to ensure great guest satisfaction.
• Carries clean dishes, glassware, etc. to their designated locations to ensure supplies are available.
• Communicates with team members and managers regarding availability of tables, seating large parties to ensure guests receive outstanding service.
• Polishes silverware and glassware for cleanliness and according to presentation standards.
• Performs additional duties as required including emptying trash and cleaning the restrooms to ensure the restaurant is clean and organized at all times for our guests and fellow team members.
• Thanks guest for coming in with a personable farewell and invite them to return.

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching.
• Must be able to lift, move and carry up to 20 pounds frequently.
• Able to remain standing and active for a 6-8-hour shift.
• Coordination skills that allow proper writing, pouring and carrying of several drinks and plates at the same time.

MINIMUM REQUIREMENTS

• Able to communicate (speak, read, and write) in English.
• High School Diploma or Equivalent.
• Must meet local, legal minimum age requirement to serve alcoholic beverages.