Job Description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You’ll Do

Provide guests with quality customer service by demonstrating excellent food and beverage knowledge. Serve food and beverages to guests in a timely, courteous, efficient and accurate manner, all the while providing outstanding service to our guests along the way. All functions are carried out to maintain an environment of teamwork. Must be familiar with all aspects of daily restaurant operations including, but not limited to; food, wine, reservation operations and service techniques. You’ll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system in a timely and accurate manner.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have a good time at the restaurant and look immediately into any complaints.
• Perform side work.
• Open bottled wine for guests (wine service).
• Bus and set tables as needed.
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with to-go orders as needed.
• Assist with seating guests and help with answering phones as business demands.
• Must be able to calculate the correct bill amount and use proper credit card and money handling skills.
• Attend all company and restaurant required trainings and meetings.
• Communicate with support staff and management.

What You’ll Bring:

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certification(s) (if applicable).
• Ability to manage multiple priorities in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point of sale system is required.
• Excellent communication and presentation skills.
• Passion for creating and personalizing guest experiences. Highly motivated and flexible, possessing the ability to take initiative.
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 1 year of previous experience in a similar or supportive role is preferred.

Language Skills Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands While performing the duties of this job, the employee is constantly required to balance, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (pick, pinch, fine manipulation), stand, walk, see, hear, speak, and use memory recall. The employee is occasionally required to climb stairs, collate/file, dial, and write. The employee is minimally required to climb ladders, use a keyboard, and sit. The employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move 75-100+lbs.

Mental Demands While performing the duties of this job, the employee is constantly required to produce detailed work, verbally communicate, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math, measurement, and reasoning skills, and written communication. The employee is occasionally required to give presentations.

Work Environment While performing the duties of this job, the employee may be continuously exposed to odors, fumes, and noise. The employee will continuously use the restaurant point of sale system, computer or computerized equipment, printer and fax may be required depending on the position. The employee may be moderately exposed to heat, dampness, oil, grease, and vibrations/shaking. The employee may be occasionally exposed to dirt.

The hourly pay range for this role is USD $ 8.00 plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself, Lead Yourself, Make It Count.