We are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.
ESSENTIAL DUTIES
· Greet customers and collect detailed notes about service concerns
· Create, open, and manage repair orders
· Communicate repair needs, timelines, and estimates to customers
· Coordinate with diesel technicians to ensure accurate diagnosis and repair
· Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
· Order parts and materials as needed
· Review completed work orders for accuracy and proper billing
· Maintain organized records of service history
· Ensure compliance with company policies and safety procedures
· Assist with general administrative tasks to support shop operations
Qualifications
Physical Requirements
B enefits
With our full line of Class 6-8 trucks, proven array of TruckCare aftermarket support programs and respected network of independent North American dealerships, Peterbilt continues its legendary industry leadership. Driven to satisfy the unique needs and job challenges of our customers, Peterbilt custom manufactures each truck to customer specifications. And whether the order calls for a fully-appointed owner/operator truck or a unit spec'd to fleet requirements, each is manufactured to the same critical quality standard.
Peterbilt's conventional models, for example, feature a precision-tooled, lightweight aluminum cab, a variety of suspension systems for a smoother, quieter ride, and a three-piece, 20-bolt crossmember/gusset unit for extra frame durability. The combination of premium quality and custom manufacturing results in highly efficient, long- lasting trucks that adapt to a wide range of applications and markets. Most important, Peterbilts are the preferred truck of drivers. And fleet owners often cite their purchase of Peterbilts as a way they attract and retain quality drivers.
During the past several years, Peterbilt has introduced more new products and services than at any time in its history - trucks and sleepers that appeal to a broader range of industries, with more options, safety components and comfort features than all other trucks in their class. Additionally, customers are provided the best in aftermarket support through the Peterbilt Dealer Network and Peterbilt's TruckCare services. The latter features a full range of services that includes 24-hour roadside assistance and scheduled maintenance programs for fleets and owner/operators.
Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the industry.
