Job Description

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What will you do

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.

Who you are

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
• Hands-on understanding of integrations via REST, GraphQL, and webhooks.
• Experience with monitoring tools, incident processes, and SLAs.

Nice to have:

• Experience in ecommerce platform migrations or replatforming projects.
• Background in pre-sales engineering or post-sales consulting.
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
• Fluency in German is a strong plus.

Benefits

• Grow together with one of the fastest growing eCommerce companies in Europe
• Flexible working times (10 AM - 16 PM German Time Zone as core working-time)
• 40% discount on our online shop
• Fresh fruits + drinks everywhere
• Language courses (German & English)
• Free sports courses & reduced price for gym membership
• Subsidized public transportation ticket
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• State-of-the-art tech stack running on AWS
• Modern office in the city center of Hamburgs
• International working environment and English as company language
• Agile work environment (MOVE) and cross-functional teams
• Free access to Germany’s greatest developer conference code.talks
• Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
• Help in relocation and VISA process

What makes ABOUT YOU/SCAYLE special? Each and every one of us.

We see it as our responsibility to create an inclusive working environment for everyone. An environment where every gender, nationality, and ethnicity is welcome and everyone is accepted exactly as they are. We believe that a diverse team contributes to and enriches the ABOUT YOU culture. To promote talent and different ways of thinking, we constantly take care of our physical and mental health and ensure that everyone feels comfortable and at home with us. Our values and working methods are reflected in our brand: we want to promote acceptance and create an inclusive and fair circular fashion culture.

Thanks to our strong growth, you can take on responsibility and help shape the company at an early stage. Our team consists of experts from a wide range of fields: Whether fashion, marketing, business, or tech—we are united by a passion for what we do. We motivate and support each other, share our know-how, and are open to different opinions and new ideas.

We look forward to receiving your application—preferably online via our application portal. This allows us to ensure a faster process and makes it easy for you to upload your application documents! :-)