Job Description

The Compliance Officer is responsible for supporting the organization’s adherence to regulatory, contractual, and internal compliance requirements. The role involves monitoring compliance controls, supporting audits, and providing guidance to operations to mitigate regulatory and operational risk

Key responsibilities

• Monitor operational activities to ensure compliance with applicable laws, regulations, client requirements, and internal policies

• Conduct routine compliance reviews, quality checks, and control testing within assigned processes

• Identify, document, and escalate compliance gaps, policy deviations, and emerging risks

• Support audits, assessments, and regulatory or client inquiries by providing required evidence and documentation

• Track remediation plans, corrective actions, and closure of identified issues

• Provide compliance guidance and clarifications to operations and stakeholders

• Support compliance training, awareness initiatives, and policy dissemination

• Maintain accurate compliance records, logs, and trackers

• Working knowledge of applicable laws, regulations, and regulatory guidance relevant to the business (e.g., FDCPA, TCPA, AML, data privacy, consumer protection)

• Understanding of client contractual compliance requirements and service‑level obligations

• Awareness of first‑line compliance responsibilities within a three‑lines‑of‑defense framework

• Familiarity with internal policies, SOPs, and control requirements

• Basic understanding of audit, issue management, remediation tracking, and regulatory reporting concepts

• Ability to identify regulatory risks and translate requirements into operational controls

• Excellent communication skills

• Highly analytical and attention to details

• Strong leadership and interpersonal skills; must exhibit good independent judgement

• Ability to interpret policies and translate them into operational requirements

• Strong documentation and reporting skills

• Ability to manage multiple tasks and meet deadlines

• Professional judgment and escalation awareness

Education Requirements

Bachelor’s degree in Business, Legal Studies, Risk Management, or related field

Work Experience Requirements

• 1–3 years of experience in compliance, risk management, audit, or regulated operations (preferred)

• Experience in operational or first-line compliance is an advantage

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.