HKBN

(Senior)Customer Care Executive

HKBN  •  Hong Kong, HK (Onsite)  •  2 months ago
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Job Description

About the Role

  • Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)
  • Handle verbal and written customer enquiries/ complaints in a professional and timely manner
  • Maintain consistent and excellent service to customers
  • Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction
  • Collate and review reports regarding social media mentions, response levels etc. for management analysis

About You

  • Degree holder or High Diploma in any discipline with at least 1 year customer service experience
  • Customer-oriented, detail-minded, with outgoing personality and good communication skills
  • Open-minded team player, flexible, adaptive thinker and fun spirit
  • Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
  • Good command of written and spoken English & Chinese
  • Familiar with PC software (e.g. MS Word & Excel)
  • Immediate available is highly preferred
  • Shift duty is required (Mon to Sun ; 09:00 - 22:00 any 9 hours) with Shift Allowance
  • Candidate with more Customer Service experience will be considered as Senior Customer Care Executive
HKBN

About HKBN

Headquartered in Hong Kong with operations spanning across Hong Kong, Macau and mainland China, the Group is a leading integrated telecommunications and technology services provider. The Group provides a full range of one-stop, high-quality information and communication technology (ICT) solutions and an unlimited services portfolio. HKBN’s extensive tri-carrier fibre infrastructure covers around 2.6 million residential homes and 8,200 commercial buildings and facilities across Hong Kong. Committed to creating a lasting positive impact to wherever it operates, HKBN has received a highest possible rating of AAA in MSCI's 2024 ESG Ratings assessment in environment, society and governance.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
1999
Website
hkbn.net
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