Job Description

Job Summary

Role Summary

The L2 LAN Network Engineer is responsible for operational support, monitoring, troubleshooting, configuration, and maintenance of enterprise LAN infrastructure across Cisco Catalyst, Cisco Nexus, Aruba CX, and HPE Comware environments. The role focuses on incident resolution, service requests, standard changes, and maintaining network availability in a 24x7 operational environment.

Key Responsibilities

Key Responsibilities

LAN Operations Support

• Support enterprise LAN infrastructure across global locations.
• Monitor network health and availability.
• Troubleshoot Layer 1, Layer 2, and Layer 3 connectivity issues.
• Support VLAN, trunking, port configuration, and connectivity requests.
• Execute standard network provisioning requests.

Switching Support

• Cisco Catalyst 9000 Series
• Cisco Nexus Platforms
• Aruba CX Switches
• HPE Comware Switching

Routing & Switching

• Support OSPF, EIGRP, BGP environments.
• Troubleshoot STP-related issues.
• Support HSRP and VRRP operations.
• Perform route verification and connectivity validation.

Incident & Request Management

• Resolve L2 incidents within SLA.
• Support L1 team whenever necessary and work closely with the L1 team.
• Support service request fulfillment.
• Escalate complex issues to L3 teams.
• Update incident and change records in ServiceNow.

Change Management

• Implement approved network changes.
• Execute maintenance activities.
• Validate successful implementations.
• Perform rollback activities if required.

Monitoring & Tools

• Cisco Catalyst Center (DNAC)
• SolarWinds
• Splunk
• ThousandEyes
• ServiceNow
• iObserve

Documentation

• Update network diagrams.
• Maintain CMDB records.
• Create implementation and troubleshooting reports.

Skill Requirements

Required Skills

• Cisco Catalyst Switching
• Cisco Nexus Switching
• Aruba CX Switching
• VLANs, STP, EtherChannel
• OSPF, EIGRP
• HSRP, VRRP
• Basic QoS knowledge
• ServiceNow

Experience

• 3-5 years of LAN Operations experience.
• Experience in enterprise campus networks.
• Experience supporting 24x7 operations.

Preferred Certifications

• CCNA Enterprise
• Aruba Certified Associate
• ITIL Foundation

Other Requirements

Other Requirement : Wireless Operations\\\\r\\\\n• Monitor enterprise WLAN services.\\\\r\\\\n• Support wireless user connectivity issues.\\\\r\\\\n• Troubleshoot authentication failures.\\\\r\\\\n• Manage guest wireless services.\\\\r\\\\n• Support SSID administration activities.\\\\r\\\\nCisco Wireless Support\\\\r\\\\n• Cisco 9800 Wireless Controllers\\\\r\\\\n• Cisco Access Points\\\\r\\\\n• Cisco Wireless Assurance\\\\r\\\\n• Cisco Mobility Services\\\\r\\\\nAruba Wireless Support\\\\r\\\\n• Aruba Central\\\\r\\\\n• Aruba Mobility Controllers\\\\r\\\\n• Aruba Access Points\\\\r\\\\n• Aruba AirWave (if applicable)\\\\r\\\\nIncident Management\\\\r\\\\n• Resolve wireless incidents.\\\\r\\\\n• Support L1 team whenever necessary and work closely with the L1 team.\\\\r\\\\n• Troubleshoot wireless client issues.\\\\r\\\\n• Support roaming investigations.\\\\r\\\\n• Escalate RF-related and complex issues to L3.\\\\r\\\\nConfiguration Management\\\\r\\\\n• SSID provisioning\\\\r\\\\n• AP deployment support\\\\r\\\\n• Controller configuration updates\\\\r\\\\n• WLAN policy implementation\\\\r\\\\nMonitoring\\\\r\\\\n• Aruba Central\\\\r\\\\n• Cisco Catalyst Center Assurance\\\\r\\\\n• SolarWinds\\\\r\\\\n• ThousandEyes\\\\r\\\\nCompliance & Reporting\\\\r\\\\n• Validate AP health.\\\\r\\\\n• Monitor controller availability.\\\\r\\\\n• Support firmware compliance activities.\\\\r\\\\n• Assist in wireless performance reporting.\\\\r\\\\nRequired Skills\\\\r\\\\n• Cisco WLC 9800\\\\r\\\\n• Cisco Access Points\\\\r\\\\n• Aruba Central\\\\r\\\\n• Aruba Controllers\\\\r\\\\n• WLAN Troubleshooting\\\\r\\\\n• WPA2/WPA3\\\\r\\\\n• 802.1X Fundamentals\\\\r\\\\n• RADIUS Basics\\\\r\\\\n\\\\r\\\\nExperience\\\\r\\\\n• 3-5 years of Wireless Operations experience.\\\\r\\\\n• Experience supporting Cisco or Aruba wireless networks.\\\\r\\\\n• Good understanding of WLAN fundamentals.\\\\r\\\\nPreferred Certifications\\\\r\\\\n• CCNA Wireless / Enterprise\\\\r\\\\n• Aruba ACA\\\\r\\\\n• ITIL Foundation\\\\r\\\\n\\\\r\\\\n