Job Description

Job Summary

SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN

Job Summary : The VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.

Job Responsibilities : The VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.

The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction. The role requires a strong command of VMware technologies and a commitment to continuous improvement in operational processes.

Key Responsibilities

1. Provide Advanced Technical Support For Vmware Vsphere And Vcenter By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools, Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Addressing Security Threats Proactively.

Skill Requirements

Skill Requirement : Citrix suite (XenDesktop, XenApp, PVS, Director, StoreFront). VMware ESX, Horizon, AppVolume

1. In-Depth Proficiency In Vmware Vsphere And Vcenter
2. Solid Understanding Of Vmware Vsan And Vmware Srm
3. Experience With Aria Monitoring Tools And Sddc
4. Strong Analytical And Troubleshooting Skills
5. Familiarity With Itil Processes And Customer Service Best Practices

Other Requirements

Job Description : L3 VDI Engineer - Job Description\\r\\n\\r\\nThe VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.\\r\\n\\r\\nRoles and Responsibilities:\\r\\n• Serve as VDI focal for CAD Image and Release.\\r\\n• Manage Windows client images, app packaging, scripting.\\r\\n• Handle Level 3 escalations.\\r\\n• Maintain images, patching, and SOPs.\\r\\n• Support hardware refresh and expansion.\\r\\n• Vendor coordination, proactive monitoring, change/problem management.\\r\\n• Daily health checks (Citrix & VMware Horizon).\\r\\n• Administer XenApp/XenDesktop, publish applications.\\r\\n• Perform VDI builds, upgrades, pool validation.\\r\\n• Manage VMware infra using vCenter Ops Manager.\\r\\n• Perform migrations, rebuilds, recoveries.\\r\\n• Troubleshoot incidents and ensure closure.\\r\\n\\r\\nSkills & Experience:\\r\\n• Citrix suite (XenDesktop, XenApp, PVS, Director, StoreFront).\\r\\n• VMware ESX, Horizon, AppVolume.\\r\\n• Windows OS expertise.\\r\\n• SCCM, AD, GPO.\\r\\n• Scripting knowledge.\\r\\n• Strong troubleshooting and communication skills.\\r\\n\\r\\nAdditional L3 Engineer Responsibilities:\\r\\n• Handle all Tier 3 escalations with deep-dive root cause analysis.\\r\\n• Create permanent fixes and knowledgebase articles.\\r\\n• Support infra upgrades, patching, and service recovery.\\r\\n• Perform advanced troubleshooting across Citrix, VMware, OS, and network layers.\\r\\n• Assist with automation, monitoring tuning, and infra reliability. 1. VMware Certified Professional (VCP) certification is recommended .

1. ITIL Foundation certification is optional but candidate should have effective service management skills & practices