Level: L2 Support Engineer Role Overview Responsible for L2 support, configuration, and operations of enterprise Email Security platforms, ensuring protection against phishing, malware, and spam. Key Responsibilities Manage and support email security tools (e.g., Proofpoint, Microsoft Defender, Mimecast). Investigate and remediate phishing and malware incidents. Tune email security policies and rules. Support user-reported email security issues. Perform changes, upgrades, and documentation. Key Skills Email security gateways Phishing analysis Microsoft Exchange / O365 Incident & change management
Level: L2 Support Engineer Role Overview Responsible for L2 support, configuration, and operations of enterprise Email Security platforms, ensuring protection against phishing, malware, and spam. Key Responsibilities Manage and support email security tools (e.g., Proofpoint, Microsoft Defender, Mimecast). Investigate and remediate phishing and malware incidents. Tune email security policies and rules. Support user-reported email security issues. Perform changes, upgrades, and documentation. Key Skills Email security gateways Phishing analysis Microsoft Exchange / O365 Incident & change management
Level: L2 Support Engineer Role Overview Responsible for L2 support, configuration, and operations of enterprise Email Security platforms, ensuring protection against phishing, malware, and spam. Key Responsibilities Manage and support email security tools (e.g., Proofpoint, Microsoft Defender, Mimecast). Investigate and remediate phishing and malware incidents. Tune email security policies and rules. Support user-reported email security issues. Perform changes, upgrades, and documentation. Key Skills Email security gateways Phishing analysis Microsoft Exchange / O365 Incident & change management
Level: L2 Support Engineer Role Overview Responsible for L2 support, configuration, and operations of enterprise Email Security platforms, ensuring protection against phishing, malware, and spam. Key Responsibilities Manage and support email security tools (e.g., Proofpoint, Microsoft Defender, Mimecast). Investigate and remediate phishing and malware incidents. Tune email security policies and rules. Support user-reported email security issues. Perform changes, upgrades, and documentation. Key Skills Email security gateways Phishing analysis Microsoft Exchange / O365 Incident & change management
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
