Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.
Primary Skill: AWS and Azure Cloud Computing, Jenkins\\r\\nSecondary Skill: GCP and Alibaba, ITSM tool experience\\r\\nGood To Have: Related certifications
Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.
Basic understanding of cloud computing concepts and services rn Experience with ticketing systema (preferred: Service Now)rn Excellent communication and problem-solving skillsrn Willingness to work in a 24X7 support environment (rotational shifts)
Monitor multi-cloud environments via Service Now tickets and other customer communication channelsrn Build cloud resources in Azure as requested by end-usersrn Collaborate with L2/L3 teams to respond customer queries and escalate issuesrn Provide first-level triage, basic troubleshooting, and issue escalation following different runbooksrn Deleting cloud accounts(AWS/Azure/GCP) and their resources as per the request rn Building cloud resources using Jenkins pipelines.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
