Job Description

The Senior Writer Technical edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. The Senior Writer publishes all work using Centralized Publications authoring tools and the distribution repository and ensures all publications meet established standards. The Senior Writer leads assigned departmental projects and ensures compliance with regulatory and departmental standards.

Essential Responsibilities

• Interviews and establishes relationships with Subject Matter Expert’s (SME) to maintain publication accuracy and currency
• Independently write and edit content for complex technical manuals, notices, and other publications
• Ensures documents are accurate, complete, clear, synchronized with relevant material in other manuals, and compliant with regulatory and departmental standards
• Continually monitors business processes to improve publications
• Leads departmental projects and reports on status on a regular basisusing departmental procedures and tools
• Serves as a mentor and coaches other writers
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years technical writing experience
• Excellent, proven technical and business writing, editing, interpersonal, and communication skills
• Understanding of XML and/or HTML
• Ability to complete tasks with minimal supervision
• Ability to contribute in a team environment and manage several projects simultaneously
• Ability to work effectively with all levels and in diverse environments
• Intermediate Microsoft Office and Adobe Acrobat skills
• Previous content management system experience
• Able to travel overnight (10%)
• Must be able to pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s in English or Communications or Advanced Degree in English or Communications
• Five (5) years of technical writing experience
• Experience working in a regulatory environment
• XML and/or HTML proficiency
• Communication design and electronic publishing experience
• Airline industry experience

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment with some travel required

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.