Role Purpose:

TheSeniorWorkspace Experience Coordinator plays a vital role in ensuring the seamless andtimelyexecution of all tasks related to Workspace Services. Your primaryobjectiveis to cultivate a productive and well-organized work environment that aligns with the broaderobjectivesof our clientOperating from theirHQ office in Norwalk, your role is pivotal in supporting day-to-day on-site operations and addressing local business needs

As the primary on-the-ground resource for office operations, this role proactivelyidentifiesopportunities to enhance efficiency, elevateemployeeexperience, andoptimizeworkplace functionalityTheSeniorCoordinatorensures a 5-star experience for staff, visitors, and contractors whilemaintaininga safe, welcoming, and well-functioning environmentBy handling both logistical and physical space matters witha high levelof autonomy, they enable the business to remain focused on its core tasksOperating at the intersection of hospitality, workplace services, and facilities operations, they take ownership ofmaintaininga productive and engaging workplace with a strong commitment to excellence

Core Responsibilities:

• Manage the operational aspects of the Facilities Management & Workspace Services (soft &hard) for our client, BHI, in alignment with the MSA.

• Ensure operational excellence in:

Reception and Administrative Support

• Serve as the primary front-of-house representative, ensuring a professional, welcoming, and well-organized reception experience for employees and visitors.

• Manage all reception duties, including greeting guests, handling visitor check-ins, and directing inquiries to theappropriate contacts

• Maintain and manageaccuratelogs of shipments, visitor records, guest access badge distribution, and office inventory, ensuring records are up to date and easily accessible for tracking and reporting purposes.

• Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently.

• ​​​Receive and distribute deliveries and mail.

Meeting Room & Hospitality Support:

• Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization, and proactively resetting spaces after meetings tomaintaina seamless experience for the next users.

• Support event and meeting setuplogistics, including catering, furniture arrangement, seating placement, andassistIT with AV equipment testing and coordination to ensure a seamless experience.

• Collaborate with BHI Workspace Experience team, BHI HR, and onsite Brand representatives to plan and execute engaging internal events and celebrations.

• Support local event planning, new hire orientations, Town Hall, ​ Board week​and other ad hoc meetings.

Office and Workplace Support

• Proactively inspect the office areas, systems, rooms, andcommon areasand coordinate any maintenance and repairs.

• ​​Manage inventory andorderoffice supplies, pantry consumables, and cleaning products tomaintainstock levels.​​​

• ​ ​​ Coordinate weekly lunch for BHI as part of “Together Tuesdays”​​

• Serve as a liaison with cleaning teams, proactively coordinating schedules and standards to ensure a clean and well-maintained workspace.

• Support client’s sustainability initiatives including sustainable waste management and energy conservation.

• Manage all office facility related requests.

• Vendor managementasapplicable, ensuring that vendors are delivering goods and/or services in accordancetocontracted scope.

• Support office occupancy/ utilization reporting.

• Proactivelyidentifyoperational efficiencies and cost savings opportunities.

Health & Safety

• Support the implementation and adherence to health and safety protocols, working closely with BHI HR and Brand leaders and BHI safety & security to ensure compliance with all regulations.

• Participate in LIRT (local incident response team) for crisis management preparedness including organizing the local response teamin the event ofa crisis.

Additional Duties

• Handle ad-hoc operational and administrative tasks as needed, ensuring workplace services run efficiently and smoothly.

Availability

• Available for after-hours overtime work with advance notice

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Business Generation,Executionand/or enablement

• Usesknowledge of the business, along with relevant systems and procedures to support others and contribute to company and clientobjectivesin achieving their financial, business and client goals.

• Identifiesopportunities to learn more aboutCWcommercial environment.

• Uses all available internal resources,systemsand tools to help increase team productivity.

• Usesall contact with clients as an opportunity to build a positive image of the C&W brand.

• Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.

• Identifiessolutions that reduce cost.

• Seeks assignments and welcomes challenging activities.

• Looks for new ways to differentiate CW services from the competition.

• Shows initiative inidentifying, and pursuing new opportunities and initiatives

Trusted Advisor and Expert

• Fosters collaboration and proactive communication across all organizational levels to share information effectively, ensuring transparency and alignment across stakeholders.

• Values diversity and actively encourages the unique contributions of colleagues and clients, promoting an inclusive work environment.

• Exhibits a keen attention to detail by addressing issues and queries promptly and accurately,demonstratingaccountability for outcomes and consistently exceeding expectations.

• Supports colleagues in meeting client needs with a customer-centric approach, actively managing identified risks, and ensuring adherence to health and safety regulations.

• Takes a proactive approach to forecasting and evaluating commercial and financial risks, while implementing detailed procedures to mitigate their impact and enhance decision-making.

• Maintains deepexpertisein the field, continuously updating knowledge, and proactively shares insights across organizational levels to support stakeholder needs.

• Actively listens to clients’ critical business needs, using this understanding to develop tailored,timely, and effective solutions that align with customer priorities.

• Acts as a trusted advisor by making informed decisions, taking full responsibility for outcomes, and continuously staying current in their field to provide innovative and relevant guidance.

• Effectively manages stakeholder relationships, ensuring clear, transparent communication and fostering trust, while being proactive inanticipatingand addressing client concerns.

Qualifications

• Degree educated – either Facilities Management, Building Services or business orientated

• Proven relevant experience if no formal higher education

• CPR/AED training highly desirable

Knowledge

• Familiarity with contemporary Workspace concepts and challenges

• Knowledge of Facilities Management processes and industry best practices

• Understanding of relevant Health & Safety legislation within the FM industry

• Proficiencyin supply chain management principles

• Proficiencyin conducting monthly reporting on service delivery, compliance, and workspace activities

• ​ ​​​ Proficient knowledge of Google Suite​​​

Skill and Experience

• Proventrack recordin effectivelycollaborating withmultiple stakeholdersin matrix organization

• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction

• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support

• Experience in a fast-paced, professional setting preferred, ability to quickly implement and adapt to change

• Excellent, professional written and verbal communication skills

• 5+yearswork experience