Job Description

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

WHAT YOU WILL BE DOING:

• Provide technical support and issue resolution for enterprise Windows Server environments.
• Diagnose Windows Server system failures, performance issues, and stability problems.
• Provide technical support and troubleshooting for Active Directory environments.
• Resolve issues related to Domain Controllers, AD replication, DNS, Group Policy, and other associated technologies.
• Diagnose authentication and related issues in AD FS environments.
• Provide technical support for AD RMS / Rights Management.
• Maintain, troubleshoot, and optimize the WSUS patch management platform.
• Participate in Windows Server upgrades, migrations, architecture optimization, and health checks.
• Conduct root cause analysis for complex technical issues and drive them through to closure.
• Develop technical solutions based on actual issues and assist with implementation and validation.
• Prepare incident reports, root cause analysis reports, technical solution documents, health check reports, and other technical documentation.
• Collaborate with customer technical teams on technical discussions, troubleshooting, and knowledge transfer.
• Recommend stability and performance improvements for Windows Server, Active Directory, and related infrastructure based on the actual environment.

Qualifications

MINIMUM QUALIFICATIONS:

• At least five years of enterprise-level technical experience with Windows Server.

• Proficiency in Windows Server 2016, 2019, and 2022.

• Proficiency in Active Directory.

• Strong knowledge of core technologies such as AD replication, DNS, Group Policy, and Domain Controllers.

• Familiarity with AD FS.

• Familiarity with AD RMS / Rights Management.

• Familiarity with WSUS, including patch management, client connectivity, synchronization, and troubleshooting.

• Proficiency in PowerShell.

• Strong Windows Server troubleshooting and root cause analysis capabilities.

• Experience implementing, operating, maintaining, or supporting large-enterprise Windows Server / Active Directory environments.

• Ability to work independently with customer technical teams and drive complex issues to resolution.

• Willingness to work on-site in both Dongguan and Shenzhen.

SQL Server Capabilities (Not Mandatory):

• Candidates with SQL Server expertise will be preferred, including experience in:

• SQL Server installation, configuration, and maintenance;

• SQL Server performance analysis and optimization;

• SQL Server high availability;

• Troubleshooting database connectivity, authentication, and permission issues;

• Troubleshooting integration issues between SQL Server and Windows Server / Active Directory;

• Analyzing common SQL Server performance and stability issues.

PREFERRED QUALIFICATIONS:

• Experience with Microsoft CSS services is preferred;
• Microsoft-related certifications are preferred;
• Experience with large-enterprise Windows Server / Active Directory environments;
• Familiarity with SQL Server;
• Familiarity with PowerShell automation;
• Familiarity with Microsoft enterprise technologies such as AD FS and AD RMS;
• Experience providing technical support to large enterprise customers;
• Experience managing complex incidents and problems;
• Ability to independently analyze complex Windows Server / Active Directory issues and identify their root causes.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.