Job Description

You’re the person who makes “reliable and always available” true in real life. You lead a team of designers, keep quality consistent across multiple brands, and make sure work ships on time without turning the team into pixel zombies.

This is a player-coach role you’ll direct, review, unblock, and occasionally design when it matters most.

Tasks

What You’ll Own (Outcomes)

• Quality consistency at scale: Every deliverable meets brand standards, feels intentional, and doesn’t trigger “who approved this?” energy.
• On-time delivery: Priorities are clear, deadlines are realistic, and the team ships predictably.
• Team performance: Designers are productive, improving, and not quietly drowning.
• Client confidence: Clients feel like they have a real Senior Web & Visual Designer and leader, not “a random designer who happens to be online.”

Responsibilities

1. Creative Leadership and Direction

• Set and maintain creative standards for the team (layout, typography, motion, brand fit, polish).
• Translate messy briefs into clear direction designers can execute fast.
• Establish reusable systems: templates, component libraries, brand kits, best-practice examples.

2. Quality Control (Without becoming a bottleneck)

• Review work before it goes out: catch obvious errors and the subtle “this is technically fine but feels off.”
• Coach designers through feedback so quality improves over time (not just “fix it and move on”).
• Define what “great” looks like per client and per deliverable type.

3. Delivery Management inside the Team

• Triage incoming requests: simple vs complex, urgency, dependencies, and risk.
• Assign work to the right person based on skill, bandwidth, and client context.
• Unblock work fast (missing assets, unclear scope, conflicting feedback, shifting priorities).
• Communicate early when something is at risk and propose options (scope trims, phased delivery, alternates).

4. Client-Facing Collaboration (Light, but high impact)

• Join key client calls when needed: onboarding, brand alignment, escalations, quarterly reviews.
• Proactively spot gaps (brand inconsistency, missing guidelines, recurring request types) and fix them.
• Turn client feedback into better systems, not endless back-and-forth.

5. Team Leadership and Coaching

• Lead weekly team syncs: wins, blockers, priorities, and improvements.
• Run feedback loops: 1:1 coaching, skill development plans, targeted training.
• Maintain team morale and momentum while holding a high bar.

6. Process and Continuous Improvement

• Improve briefing quality through better questions, examples, and guardrails.
• Identify recurring friction (brief issues, QA issues, tool issues) and propose fixes.
• Collaborate with production/customer success on workflows, expectations, and escalation paths.

What You’ll Work On

• Web and landing page design (Figma)
• Marketing assets (ads, social, email, lead magnets)
• Brand systems (guidelines, templates, kits)
• Pitch decks and presentations
• Light motion direction (where relevant, depending on team focus)

What “Great” Looks Like (Success Metrics)

• High QA pass rate and fewer client revisions for “avoidable” issues.
• Predictable turnaround times and fewer late deliveries.
• Higher client satisfaction scores / fewer escalations.
• Designers improve month-over-month (quality + speed).
• Strong reuse: templates and systems reduce repeat work.

Requirements

Must-haves:

• 5+ years in design with 1–3+ years leading creatives (agency, subscription, or in-house).
• Technical Fluency: Adobe Suite (Photoshop, Illustrator, InDesign), Figma, and Canva.
• Communication: Strong English skills (spoken and written).
• Art Direction: Strong brand judgment, typography, composition, and art direction skills.
• Reviewer Mindset: Your feedback is specific, actionable, and fast.
• Calm Operator Energy: You keep quality high under load and manage multiple brands/projects at once.

Nice-to-haves:

• Experience in design subscriptions, high-volume studios, or production environments.
• Motion/video direction experience (After Effects, Premiere, etc.).
• Experience building scalable design systems or brand kits.
• Familiarity with project tools like Trello, Asana, or Jira.

Benefits

Compensation & Perks

• Monthly Rate: $1,100-2,000 USD (negotiable based on experience).
• Paid Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months).
• Incentives: Performance bonuses, work anniversary gifts, and career growth.
• Flexibility: 100% permanent remote work with an async-friendly culture.
• Location: Must be locally based in Latin America (LATAM).