Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Oversee and resolve warranty claims for pumps, mechanical seals, drivers, and auxiliary systems through technical investigation, root cause analysis, and corrective actions to enhance reliability, reduce warranty costs, and improve customer satisfaction.
Key Responsibilities
Oversee the complete warranty claim lifecycle from receipt to closure.
Evaluate warranty entitlement and determine liability based on contractual terms and technical findings.
Lead claim investigations and Root Cause Failure Analysis (RCFA).
Coordinate corrective and preventive actions with Engineering, QA/QC, Production, Procurement, Service, suppliers, and other stakeholders.
Serve as the primary customer contact for warranty-related matters.
Maintain clear communication with customers and provide regular claim status updates.
Participate in customer meetings and present investigation findings and recommendations.
Conduct site visits, inspections, and troubleshooting activities as required.
Support field service teams during warranty investigations.
Monitor warranty costs and support recovery from suppliers when applicable.
Drive continuous improvement initiatives and promote lessons learned to prevent recurrence.
Qualifications / Requirements
Bachelor’s degree in mechanical engineering.
5–10 years of experience in pumps, rotating equipment, field service, reliability, or warranty management.
Knowledge of API 610, API686, API 682, and rotating equipment practices is preferred.
Root Cause Failure Analysis (RCA/RCFA)
Pump & Mechanical Seal Troubleshooting
Vibration & operating Data Analysis
Customer Relationship Management
Technical Report Writing
Problem Solving
Communication & Presentation Skills
Cross-Functional Collaboration
Excellent opportunities for development, along with a competitive salary and company bonus scheme.
A great working environment.
Work Location: Riyadh- Industrial Area 2
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2023, our 13’130 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com
