Pestana Hotel Group

Senior Waiter (temporary contract) - Pestana Plaza Mayor Madrid

Pestana Hotel Group  •  Madrid, ES (Onsite)  •  10 days ago
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Job Description

Alcance


Guide all the service in the areas under his/her responsibility - restaurant(s), banquet(s), bar(s), room service, mini-bar and disco(s) - coordinating teams in the field and providing assistance whenever necessary.

Responsabilidades y áreas de actuación


Guide and supervise a service area
- Supervise the service in the areas under his/her responsibility restaurant(s), banquet(s), bar(s), room service, etc. and meet daily with teams to organise and give indications about the service to be performed.
- Adjust and optimize the teams and material resources available to the events planned for each day.
Verify daily occurrences, performance and conditions
- Verify daily occurrences in the service, the quality level of products and service, the satisfaction/disatisfaction of customers, the sanitary, cleaning and hygiene conditions, ensuring the best capacity response of his/her teams and the quick resolution of potential problems when they occur.

Competencias de comportamiento


Orientación empresarial (ser eficiente)Orientación hacia los objetivos (Ser Eficiente)Adaptación a la transformación (Ser Ágil)Orientación al Cliente (interno y externo) (Ser Apasionado)Trabajo en equipo (Ser Colaborativo)Resiliencia (Ser Ágil)Rigor y atención al detalle (ser eficiente)Proactividad (Ser Eficiente)Conciencia ambiental y social (Ser Consciente)

Competencias técnicas


Restaurant ServiceF&B software (Micros)HACCPEnglishCustomer Service
Pestana Hotel Group

About Pestana Hotel Group

Pestana Hotel Group is more than a hospitality brand – it’s the fulfilment of a dream from a visionary entrepreneur.

Born in 1972, on the breathtaking island of Madeira, it began as a dream of Mr. Dionísio Pestana, who envisioned a place where travellers could experience the soul of Portugal. Over decades, alongside his son, that vision expanded beyond borders, weaving Portuguese heritage into world-class hospitality.

Today, with more than 100 Hotels and 12.500 rooms, spanning three continents, Pestana Hotel Group welcomes guests to extraordinary destinations, from historic palaces, and beachfront retreats, to cosmopolitan cities. More than just a stay, it offers “the time of your life,” creating memories that linger long after checkout.

The group’s four distinctive sub-brands – Pestana Hotels & Resorts, Pousadas de Portugal, Pestana CR7 Lifestyle Hotels, and Pestana Collection Hotels – cater to every traveler’s desire, whether seeking timeless elegance, modern luxury, or immersive cultural experiences. Beyond hotels, Pestana Hotel Group also curates exceptional leisure moments through its golf courses, casinos, vacation clubs, and real estate ventures.

With more than 5,000 coworkers from over 60 different nationalities, Pestana Hotel Group receives its more than 3.5 million guests annually with one purpose: make every stay a moment to be remembered.

Discover more at: http://www.pestana.com

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
, PT
Year Founded
1972
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