Job Description

The Senior Voice Communications Engineer is a senior technical leader responsible for the architecture, modernization, resiliency, and operational excellence of enterprise voice and unified communications platforms. The role includes phased in supervisory responsibilities for voice engineering staff and serves as the primary senior level escalation point for complex voice/UC issues. The engineer will own standards, lifecycle governance, documentation, and operational readiness in a rapidly evolving environment.

Core Responsibilities

• Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS)
• Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions
• Provide formal supervision to engineering staff, including task assignment, mentoring, and performance input
• Direct major migration efforts, carrier conversions, and platform modernization initiatives
• Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams
• Own and maintain technical standards, diagrams, runbooks, and lifecycle management documentation
• Manage vendor relationships, carrier performance, advisories, and risk exposure
• Track budgets, operational spending, forecasts, and variance explanations
• Identify and implement improvements in resiliency, scalability, automation, and monitoring
• Ensure alignment with cybersecurity, monitoring, and change management practices
• Participate in on call rotation supporting 247 operations and emergency response
• Adhere to cybersecurity, resiliency, and change management practices

Required Education/Experience

• Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
• Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
• Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments

Relevant Work Experience

• Enterprise scale voice/UC design, implementation, and support, required
• Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
• Dial plan design (partitions, CSS, translations, SIP normalization), required
• SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
• VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
• Cloud collaboration platforms (Microsoft Teams, Webex), required
• Packet analysis, troubleshooting, carrier diagnostics, required
• Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
• Team guidance and collaboration leadership, required
• Experience with monitoring, dashboards, and automation tools, required

Skills and Abilities

• Demonstrated analytical skills
• Builds and manages effective teams
• Strong written and verbal communication skills
• Demonstrated time management and priority setting skills

Licenses and Certifications

• Driver's License Required
• Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred

Physical Demands

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to read small print and symbols

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Participate in on call rotation and emergency response assignments
• Wear required PPE when dictated by job assignments

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.