Position
Title: Senior Video Operations Engineer

Base Salary:
$71,300
to $118,800 annually DOE

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth, and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Senior Video Operations
Engineer is responsible for the delivery of linear content through the
management, maintenance and configuration of all hardware related to delivering
linear video content over the company’s Fiber TV video platform in a 24x7
environment. The Senior Video Operations Engineer will provide all technical
oversight, Tier I and Tier II video troubleshooting support, working closely
with the leader, peers, and/or vendor support teams. In addition, this role
will support the development of required processes and procedures (daily
operations & troubleshooting) for the network and associated systems. This role
requires shift work, unusual hours, and/or on-call rotation.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Video Monitoring & Service Assurance

·
Maintain the Video Hub Office through
surveillance of equipment alarms and QOS tools to ensure the stability and
quality of video to Ziply Fiber customers.

·
Perform proactive health checks for all primary
services (linear video) and secondary services (VOD, IMG, PPV, Ad Insertion)

·
Engage in video outage bridge activity to
troubleshoot and resolve large scale content outages.

System Configuration & Technical Operations

·
Configure MPEG encoding & grooming on video
appliances for IP multicast transport.

·
Troubleshoot and restore video service failures
involving MPEG Transport streams, encoders, transcoders, Media Converters,
Encryption, QOS issues pertaining to video quality, EAS, Closed Captioning,
Primary and Secondary audio, Descriptive Audio.

Performance Improvement & Incident Analysis

·
Spearhead enhancement activities related to
system monitoring and performance:

·
Perform Root Cause Analysis (RCA) for video
outages including what was done to resolve the issue, what can be done to
reduce impact and what could be done to prevent future occurrences.

Documentation, Inventory & Systems Management

·
Manage and maintain surveillance system
database.

·
Draft MOP and work request documents,
collaborating with end users and department managers regarding system
configuration and best practices.

·
Create and maintain electrical schematics, when
installing, rearranging, and removing equipment and associated wiring within
the Video Network.

·
Maintain inventory database of all VHO capital
assets.

Other Duties

·
Performs
other duties as required to support the business and evolving organization
.

Required Qualifications:

·
High school diploma or GED.

·
Associate technical degree or 5 years related work experience.

·
Minimum of five (5) years related cable, satellite, and telephony
industries knowledge.

·
Minimum of five (5) years of experience working with digital video in a
multi-channel system.

·
Demonstrated ability to troubleshoot and restore video service failures
involving MPEG Transport streams, encoders, transcoders, Media Converters,
Encryption, and resolve IP network troubles in the physical, data link, and
network layers.

·
Extensive knowledge of Arris, and Synamedia technologies involved in
video multichannel systems as well as layered connections and usage of LAN and
WAN technologies.

·
Understanding of and ability to troubleshoot server hardware components
and subsystems.

·
Demonstrated knowledge of RF, IPTV multicast, and ABR delivery
technologies.

·
Knowledge of Video and Audio CODECS related to MPEG2, AVC (h.264), HEVC
(h.265), and ABR HLS.

·
Knowledge of the TR101-290 Digital Video Broadcasting Measurement
standard.

·
Basic knowledge of networking components and services such as TCP/IP,
UDP/IP, IGMP, HTTP protocols, DHCP, DNS and LAN/WAN technologies.

·
Working knowledge of multicast & unicast video transport.

·
Solid understanding of communication networking components (i.e.:
routers, switches, LAN topology, subnets, Ethernet, etc.)

Knowledge, Skills, and Abilities:

• 
  Ability/willingness to do shift work on a
  24x7x365 basis including holidays and weekends.
• 
  Ability to exercise judgement within broadly
  defined practices in selecting methods and techniques for obtaining
  solutions.
• 
  Ability to effectively troubleshoot network
  communications issues utilizing network tracing tools.
• 
  Ability to interpret electrical schematics,
  when troubleshooting, installing, rearranging, and removing equipment and
  associated wiring within the Video Network.
• 
  Ability to isolate problems and troubleshooting
  issues down to the device level.
• 
  Ability to self-motivate and work
  independently.
• 
  Strong decision-making & analytical skills.
• 
  Strong oral & written communication skills.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.